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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again! When you see a letter posted on the door to guests, while waiting to check-in for excessive trash in rooms......don't proceed. Parties in the stairwells with cases of beer are not good!
Expensive for the quality of the rooms. Do not go here. They charge you extra to move to non smoking rooms. The rooms are horrible, smelly, and with poor tvs..
Business response:
I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. I hope you will give our hotel and company a chance to prove that your unsatisfactory experience was an exception.
Never again Refrigerator had stains inside dresser had brown stuff inside it bathroom was loud after flushing had tissue paper no toilet paper. Left at 430 am came back 2am the next day trash hadn't been taken care off bed not remade. Asked for no smoke room lobby smelled like smoke. Side door of hotel has no lock and is kept open at all times so anyone can go in. Didn't enjoy my stay. Location was across from where I was working for the week not worth it rather wake up earlier and get a better place regret booking two night... read more
Had a roach on the bed next to my pillow
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We are concerned about the service issues you mentioned. On behalf of my staff, I sincerely apologize that we did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Kitchen, what's the point? Kitchen provided, but no dishes, silverware or pots and pans! May have been some of you asked for it, but too much trouble, not worth the time and trouble!
A bad experience. I walked into a very dirty room after working 11 hours hoping to have a shower. The shower drain was clogged, there were hairs everywhere and feces in and around the toilet. I notified management of the issues that evening and had a manager call me the next morning. He agreed to clean the room and refund the previous nights stay.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I am concerned about the issues you mentioned regarding our housekeeping services. I know that we were able resolved the matter with the manager in a timely manner. However, we are doing everything that we can to avoid this from happening again. On behalf of the entire staff, I sincerely apologize for the inconvenience. We hope that you will give us the opportunity to provide you with a better stay the next time you... read more
Bed Bugs They have bed bugs and when I said something about it one of the stuff members wanted to call the police because I complain about it and wanted to fight me. I would not go back.
Sleepless night I got very little sleep because the hot water the bathroom sinks ran constantly. There was also vomit on one of chairs.
Business response:
I want to take a moment to thank you for taking the time to write your comments. I also want to apologize for the inconvenience you had during your stay with us. I have passed along your comments to our staff about proper cleaning and being proactive make sure all potential concerns are address before guests check in. Once again thank you for taking the time for your comments and for being a valued guest. Hopefully we will be able to meet your expectations next time around.
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,000 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.