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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not impressed! No toilet paper in the bathroom. Whole hotel seems run down. Bed was comfortable!
Filthy extremely dirty hotel!
Never again! When you see a letter posted on the door to guests, while waiting to check-in for excessive trash in rooms......don't proceed. Parties in the stairwells with cases of beer are not good!
Expensive for the quality of the rooms. Do not go here. They charge you extra to move to non smoking rooms. The rooms are horrible, smelly, and with poor tvs..
Business response:
I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. I hope you will give our hotel and company a chance to prove that your unsatisfactory experience was an exception.
Never again Refrigerator had stains inside dresser had brown stuff inside it bathroom was loud after flushing had tissue paper no toilet paper. Left at 430 am came back 2am the next day trash hadn't been taken care off bed not remade. Asked for no smoke room lobby smelled like smoke. Side door of hotel has no lock and is kept open at all times so anyone can go in. Didn't enjoy my stay. Location was across from where I was working for the week not worth it rather wake up earlier and get a better place regret booking two night... read more
Had a roach on the bed next to my pillow
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We are concerned about the service issues you mentioned. On behalf of my staff, I sincerely apologize that we did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Kitchen, what's the point? Kitchen provided, but no dishes, silverware or pots and pans! May have been some of you asked for it, but too much trouble, not worth the time and trouble!
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,044 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.