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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Extended Stay America Hotel Washington, D.C. - Landover is located at 9401 Largo Dr W, Upper Marlboro, MD. This business specializes in Hotels & Motels and Other Lodging.
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was straightforward and had everything ready, enjoyed myself.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
I loved everything it was an excellent establishment the people were nice and it was very comfortable and felt like home
Business response:
We are delighted you chose to stay with us at Extended Stay America. We realize we are a home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations. We also appreciate your comments about our friendly staff. Thank you for taking the time out of your busy day to recognize our efforts. We look forward to seeing you again soon. Sincerely, Hotel Management
They gave us our room key and we went to the room and opened the door. The tv was on and the beds were a mess and the bathroom door was closed. Pretty sure somebody already had that room. They did get us another room. They did say thats happened before. The staff was very nice.
Business response:
Thank you for being our guest. We apologize for the poor check-in experience you had, and are deeply sorry for the impression it gave you regarding our service. What you experienced is surely a rare occurrence, but we would like to assure you that your feedback has been discussed with our front office team to follow the procedures accurately and be more diligent moving forward. On a positive note, we are glad our team did make up for this inconvenience. We hope the positive aspects of your stay will help you choose us again ... read more
not happy There were no towels in the room. the Manager on duty asked me to get it from the front desk. I booked for a queen sized bed but was given a double bed.
Business response:
Thank you for choosing us for your stay. We are sorry for not accommodating you with the room you booked and regret the inconvenience it caused. We also apologize for the disappointment you had with our hotel policy. We will share your concerns with our staff, so they are more diligent in communicating our services at the time of check-in going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Staff was friendly, but property was not clean. There was a room designated for trash on our floor that was full and had a terrible odor that you could smell on the entire floor.
Business response:
Scott, thank you for being our guest. We apologize for the odor and the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. On a positive note, we are happy you liked our courteous associates. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 4.3 star rating with 856 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.