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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Help needed!! Extended stay, had a few flaws early. Understaff, with a few customer complaints during my check in. Once in the room, it was clean. I booked for four people. I had one wash cloth, one towel, one face cloth, and one shower floor towel/mat. No remote, and had to stand, and wait for a half hour to receive two more towels, and a wash cloth. Remote final was given to me, after a half jour wait. It didn't work the tv. The side/ back doors card reader, didn't work, so had to keep walking around to get in, from my car... read more
Business response:
Scott, thank you for your recent stay with us.We appreciate your remarks about the lack of detail to our property and grounds. While our team works hard to ensure a great experience at our property, both inside and outside, we take your comments seriously and we will do what it takes to improve our guests' perceptions. We hope you will stay with us again so you can see we are committed to providing a clean and comfortable home away from home for our guests. Sincerely, Hotel Management
The room smelled like smoke upon arrival. The beds were hard & you need an instruction manual just to turn on the shower. On the plus side we weren't expecting a kitchen for the price paid so that was good.
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
.
The Elevator was broken, room could have been more clean,& I seen a roach
Business response:
On behalf of our team, please accept our sincerest apologies for the cleanliness and maintenance issues you had with your accommodations during your visit. We will share your concerns with our teams so that corrective action can be taken. We hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Management
No Extended Stay The bed is as very uncomfortable. Both bathroom and bed linen was stained and worn looking. Will never stay here again. It didn’t have an stinch in the common area too much like Linthicum location but not desirable. The front desk clerk was pleasant!
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.