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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Extended Stay America Hotel Washington, D.C. - Landover is located at 9401 Largo Dr W, Upper Marlboro, MD. This business specializes in Hotels & Motels and Other Lodging.
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
What did you like about the property? I needed a place to stay while getting renovations to my bathroom. I like the fact that it was close to my house/ What didn’t you like? This hotel was not up to my standards, the toilet was leaking and kept running, the manager was supposed to come up to look at it but never did. There were marks on the furniture, the bathroom was not cleanest. The hotel did not enforce the visitors to wear masks despite the fact that there were signs on the doors.
Business response:
Thank you for being our guest. We are sorry for not meeting your expectations and apologize for the issues you had in your suite and with our service. We have shared your comments with our team, and we will address the concerns you outlined to take corrective action. We value you as our guest and regret the inconvenience caused. On a positive note, it was good to read our location was convenient for your needs. We hope you will give us another opportunity to serve you in the future. Sincerely, Hotel Management
Pay $21 or Leave Room was not ready. Had to stand and wait in the lobby for a while before I could get into my room. My first room was nice, but the toilet did not work. The male manager on duty was soo nice. He helped carry my bags and laptop to another room. He even got me a cup of hot coffee because I was soaking wet from the rain yesterday. I love this place. Not the best check-in experience, but I was finally pleased when I got a new room. I requested a courtesy noon check-on. The morning manager Hispanic female wanted ... read more
Business response:
Thank you for sparing some time to share your detailed review. Although you liked the service provided by one of our associates and had an overall comfortable stay, we are sorry that your room was not ready upon your arrival. We also apologize for the inconvenience caused by another associate. Your comments matter a lot, and we assure you they will be discussed with our staff to make sure we improve our service level. We hope you consider giving us another opportunity to serve you even better in the future. Sincerely, Hotel ... read more
The ice machine on the second floor dld not work after i was told so i had to go to another floor. Then the refrigerator in my room the door did not close. I reported it and i was informed they did not have another one
Business response:
Jacqueline, thank you for being a guest at our hotel and for sharing your feedback. We apologize for the maintenance issues you encountered and regret the inconvenience it caused. We assure you to follow up on your concerns and ensure this is not repeated. We hope the rest of your stay was a pleasant one. Please revisit us as we are confident your next experience will be a much better one. Sincerely, Hotel Management
Business response:
Kimberly, we are glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Everything was so comfortable
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
LaTisha, thank you for choosing to stay at Extended Stay America and for leaving your rating. We are delighted to have exceeded your expectations. It was a pleasure serving you, and we look forward to seeing you soon. Sincerely, Hotel Management
Abby was amazing she is the front desk clerk. My room I had needed some peeking up. She immediately handled it. She is a nice young lady. The manager was very nice as well. At checkout whoever was working in house keeping was AMAZING. She was such a sweetheart, I actually tipped her VERY well. Overall I received the value I paid.
Business response:
Thank you for your lovely review of Extended Stay America and for letting us know that we were able to meet your expectations at a fair price. We greatly appreciate your kind remarks about the attentive and prompt service provided by our associates. Please be assured we will share your compliments with our team, especially Abby, to recognize them for a job well done. We value your business and look forward to serving you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 4.3 star rating with 815 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.