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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Extended Stay America Hotel Washington, D.C. - Landover is located at 9401 Largo Dr W, Upper Marlboro, MD. This business specializes in Hotels & Motels and Other Lodging.
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
not happy There were no towels in the room. the Manager on duty asked me to get it from the front desk. I booked for a queen sized bed but was given a double bed.
Business response:
Thank you for choosing us for your stay. We are sorry for not accommodating you with the room you booked and regret the inconvenience it caused. We also apologize for the disappointment you had with our hotel policy. We will share your concerns with our staff, so they are more diligent in communicating our services at the time of check-in going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Staff was friendly, but property was not clean. There was a room designated for trash on our floor that was full and had a terrible odor that you could smell on the entire floor.
Business response:
Scott, thank you for being our guest. We apologize for the odor and the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. On a positive note, we are happy you liked our courteous associates. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
The staff were very friendly and proffesional. The building is old and in desperate need of upgrade. There was a funky smell and the plumbing with definitly not working right. You had to flush twice everytime.
Business response:
Thank you for being our guest. We glad to read you liked the service provided by our staff. However, please accept our sincere apology for the cleanliness and maintenance issues you encountered. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We will also share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will give us another chance... read more
Well everything was good except the room had no wash cloths and towels. Luckily i brought my own so i was covered. But i don’t think I’ll be staying there again.
Business response:
Thank you for choosing to stay with us. We're glad to know overall you had a pleasant time while you were here, but we're sorry for the inconvenience you had due to the in-room amenities. Kindly note, the items such as towels and linens are kept at the front desk as per brand standards and are always complimentary. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 4.3 star rating with 815 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.