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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room was never clean during my say, no one came to make the bed or empty the trash. I was their four days. I did not have a broom to clean the floor which was dirty after two days.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of o... read more
3月のレストンでエアコンの故障した部屋をあてがわれるとは思いませんでした 到着初日、エアコンが動かなかったためフロントに問い合わせたところ「明日直す」という回答。部屋を変えて欲しいと希望しましたが「予約システムの都合でそれはできない」と断られました。 幸いその晩は比較的暖かく、毛布を重ねてしのげました。 この価格帯のホテル、3月のレストンでエアコンのない部屋に泊められるとは思いませんでした。部屋を変えられないのはホテル側のシステムのためか、担当者が面倒くさがっただけなのかは分かりませんが、総合評価は「１」とさせて頂きます。（本当は０を付けたいくらいです）
Few to no amenities Other long-stay hotels in the area that have many more amenities and are a lot less costly.
Business response:
Thank you for sharing your experience with us. Please accept our apologies that we were unable to meet your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and professional customer service. Your feedback is very important to us, so thank you for sharing. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Shady and old (at best) NO ELEVATOR - Have fun lugging your luggage up the stairs. Nobody there to help. Also, I had my expedia confirmation email with me and they said they had no record of the reservation. It was a big mess trying to get my room and the rate from expedia. Not to mention security was bad and lots of shady folks hanging around the ground. You enter your room from the outside like the motels of the 1950's/60's. Cleaning person never came in to clean the room once while I was there. Guess they don't provide ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guest staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Please know that guest safety is our first priority, and I will be taking steps to ensure that ... read more
Hotel sale Hotel sale, aucun ménage n'a été fait en 1 semaine. Les cartes sont systématiquement démagnétisées chaque soir.
Check in nightmare When I checked in first room given to me was not cleaned from previous guest.
Awful room, parking lot and front desk service The place was more like a motel with bad services. Unfortunately, we checked in... before we saw our room. When we saw it, we wanted to cancel our reservations and go stay somewhere else. When Hotels.com contacted them to request a cancellation and refund, Nelson said the manager wouldn't be in until Monday and he couldn't do anything to help us. Hotels.com offered us a partial refund and a free night to try and make up for the situation. They also got us booked at the Holiday I... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,931 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.