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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy, Unfriendly Hotel Staff, addicts: NO!!!! Absolute worst hotel I have EVER stayed at in America. This hotel chain is really going downhill with its " once a week housecleaning stance" The room was filthy, stains on towels, there were crack addicts and smokers all over the corridors. I felt incredible unsafe with our 5 year old here. The parking lot had many homelessness people hanging out looking at your car a sign you were unpacking. The front staff, this one was an orders black gentleman was actually MEAN to my kid! ... read more
Student/CEO/CFO/Executive Directors Toilet leaked,housekeeping 1 day and some ammenties provided two day later. This hotel has many issues that need to addressed.
Business response:
We appreciate you bringing your concerns to our attention. We make every effort to provide our guests with a great stay, so we are sorry to hear that you had plumbing issues in the bathroom. We do provide complimentary housekeeping service during stays longer than 7 nights. In response to your feedback, I am coaching the front desk to explain housekeeping to all guests during the check in process. I am also coaching the staff to immediately address maintenance issues in the rooms. Your satisfaction is very important to us an... read more
just ok deal for reston The front desk needs help.
Not Worth It It was the worst hotel I have stayed at.
Business response:
Your review was recently brought to our attention, and we would like to take a moment to respond. It upsets me to hear that you were disappointed with your stay. I am sorry for your experience. To make sure this doesn't happen again, I am coaching the team to ensure that every guest has a “home away from home” experience. Your comments are greatly appreciated and will help us with providing future guests with a great experience. We do hope that you will consider our hotel again so we can show you the positive changes we're m... read more
bad smell in hotel Very bad customer service, dirty surroundings, bad smell in room, front desk not even able to show directions of room, no kitchen appliances.
Motel
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,931 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.