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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room appeared to be clean however smelled like smoke, missing ironing board and mold in the tub, shower curtain and doors to the lower cupboards in the kitchen area.
Drunk Staff on First Night Hotel is modest in price. Room had a kitchenette, without any dishes or utensils. Hence the "extended stay" name. No maid service during the day. Same towels for the duration. Not exactly dirty, but minimal. Breakfast was promised, but that turned out to be coffee and trail bars at 6 AM. On our first morning, I went looking for the breakfast at 6 and found one of the staff drunk and asleep in the garden, the other shaking him to wake him. Later I caught the two carrying away the beer bottles, which... read more
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I am concerned about the housekeeping service issues you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously. We will coach our team to provide better service and a clean room in t... read more
Kitchen in the room? Technically, yes... however.. This hotel is advertised as having a mini-kitchen in the unit, which I suppose is technically true - however, given that there were no plates or utensils or even a coffee maker in the unit, it wasn't very useful as such. When I inquired at the front desk about this, they had no remaining kitchen equipment clean that day. Between that and the really uncomfortable mattresses, we checked out a day early.
Business response:
The staff and I read your comments about your stay with us. I'm sorry about the issue you encountered about the lack of utensils. Our staff have been addressed on the issue so it will not happen again. Thank you for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
The entire room was Dirty. Carpet was soaken wet.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, home away from home experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will gi... read more
The
Scary Hotel This hotel is not for business travelers. There is trash 3ft high outside of most of the doors. The rooms have obviously been smoked in and smell terrible. The clientele is not your business travelers. There is noise all night long outside. Motel doors open to the outside. Beds are so old the mattress was lumpy. Police were arresting someone at the back end of the parking lot.
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide our guests with all the comforts of home, so we are disappointed that we did not meet your expectations. Your comments were reviewed by the staff, and we will correct these issues to ensure your experience is not repeated. Thank you for your comments. Guest feedback like yours allows us to continue to improve our hotel. If the opportunity should arise, we hope you will give us another chance on a future stay.
Meh-tastic It wasn't _bad_, per se, but it wasn't great either. Decor is dated, saw a cockroach on the bed, found spilled snack mix in the corner from a previous guest, shower curtain had mold on it, a tissue was stuffed into a hole in an access panel on the ceiling, things you'd need for an extended stay (like silverware, cups) are extra, and maid service only comes once a week.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations such as the cleanliness issue you mentioned. We also apologize that you were not informed about availability of silverware at the front desk and once a week house keeping service. We strive to provide all our guests with a comforta... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,931 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.