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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not recommend The room was not very clean, sheets were not very clean.
Business response:
Thank you for your recent review of your stay. The cleanliness of the room you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am coaching the team to ensure to provide fresh and clean rooms to every guest. Your comments are greatly appreciated and will help us with providing future guests with a great experience. We do hope that you will consider our hotel again so we can show you the positive changes we're making.
Previous guest garbage not cleaned Previous guest takeout food was left in the room. There were bugs in the kitchen and bathroom.
Don't stay here Overall condition and cleanliness of the hotel exterior and grounds is deplorable. Very dirty and unkempt. Continental breakfast is a joke. Rooms were so-so.
Tv did. It work. I have to find a working outlet. Had a non smoking room but smelled like smoke.
Business response:
Thank you for your recent review of your stay. The situation you described regarding the television not working and the non-smoking room smelled like smoke is truly regrettable. We are very sorry for your experience. In response to your feedback, I am coaching the housekeeping staff to report maintenance issues immediately. Your comments are greatly appreciated and will help us with providing future guests with a great experience. We do hope that you will consider our hotel again so we can show you the positive changes we're... read more
A personal massager, a bottle of baby oil and and boot were under my bed. Management ignored me
Business response:
Thank you for providing feedback regarding your recent stay with us. The items you described as being underneath the bed during your stay is unacceptable. We sincerely apologize for your experience. We can assure you that we are coaching our cleaning staff to ensure they are getting underneath the beds as well as completing room inspections to prevent issues like this from happening again in the future. Thank you for sharing details of your stay with us. We hope that you will give us the opportunity to provide you with a bet... read more
Accidentally booked smoking room and clerk wouldn't switch out reservation. It was a late night check in, so I just took it thinking "how bad can it be". It was bad. Checked out immediately the next morning, but the few hours I was here were enough to make the entire contents of my suitcase reek the whole weekend. The people I was visiting must have thought I smoked like a chimney, the smell was so bad. Room was also generally grimy/dirty.
Business response:
Your review was recently brought to our attention, and we would like to take a moment to respond. Please accept our most sincere apologies for being unable to provide you with a non-smoking room upon arrival. We can assure you that we would have accommodated the non-smoking room request if we had one available at the time of your check in. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If the opportunity should arise, we hope you will give us another chance on a future stay.
Not Good At All Several of the electrical outlets did not work. There were not dishes, pots, or pans in the kitchenette. The "continental breakfast" included one food offering, packets of instant oatmeal. Room was clean, but there was too much trash on the grounds.
Business response:
I appreciate you taking the time to write a review of your experience with us. It was a pleasure to read that the cleanliness of the room met your expectations, but we were disappointed that the amenities such as the grab-and-go breakfast and cookware were not fully explained to you during the check in process. I am coaching the front desk staff to ensure that this does not happen again in the future. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope you will giv... read more
Never again there was old food in the refrigerator. Housekeeping never cleaned my room I was there three days. When I asked for towels I was given dish towels as wash clothes because there were none clean
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,926 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.