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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pretty great Pretty Great
Business response:
Kimberly, thank you so much for this wonderful review. We are glad that everything went great during your stay and that our associates made a memorable experience. We can't wait to welcome you back to Extended Stay America. Sincerely, Hotel Management
Internet is unusable. Service is spotty at best. The "free" internet was slow beyond belief and I couldn't upgrade it because I was already logged in. I called the front desk. After at least ten rings, someone answered and said they weren't in office and would call me back when they were m. They didn't.
Business response:
John, we apologize that we failed to provide you an exceptional visit. We are sorry for the service issues you encountered and our staff was not responsive to your needs. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
I'd stay there again! I was pleasantly surprised by how clean and comfortable the room was. The location was perfect for me. I'll definitely stay here again if in the area.
Business response:
Martha, thanks for sharing your experience. We are thrilled to read you were benefited with our convenient location and that you had an enjoyable stay. All of us at Extended Stay America would love to serve you again soon. Sincerely, Hotel Management
Nice clean hotel. Very nice overnite.,comfortable., nice Floorplan. Good food beady. Covient to tollway and gas.
Business response:
Thank you for choosing Extended Stay America and for the five-star review. We are thrilled to know we met all your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Nice, cleans, but no shuttle bus. add 40 for cab Room has hot stove, microwave, refrigerator, but not pots, forks or plates. Breakfast is muffins, granola bars oatmeal.
Business response:
Thank you for being our guest. Although you had an overall pleasant stay, we are sorry for the issue you had while here and that you were unhappy with our breakfast offerings. Please note to ensure cleanliness of kitchenware and as per our brand standards, these items are available at the front desk. Your comments have also been shared with our Brand Leaders to assist them when determining new offerings for future implementation. Thanks again, and we hope to welcome you back for enjoying a much better visit. Sincerely, Hote... read more
Great Value Good Location Convenient, clean, comfortable Kind Staff
Business response:
Thanks for sharing your experience. We are thrilled to read you were benefited with our convenient location and that you received an excellent service from our staff. Your compliments have been shared with the entire team for exceeding your expectations. All of us at Extended Stay America would love to serve you again soon. Sincerely, Hotel Management
OK. Hi the over all stay was good. one thing I did not like was that the TV not clear it was snowy looking..
Business response:
Don, thank you for staying at Extended Stay America. We are glad to know you had an enjoyable stay and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management
Tiny tiny tiny shampoo bottle! One or bathroom! Fairly clean. Classic motel layout. Ok. OK-Good for the $85 price for area.
Business response:
Thanks for staying with us. We are happy you were pleased with most of our services, but we are your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management
WiFi is not free if you want decent speed Forget the free "breakfast" and WiFi and walk to one of the various restaurants next door.
Business response:
Thanks for staying at our hotel. We are happy to know you had an overall nice stay. However, we are sorry for the internet issue you had in your room and that you were unhappy with our breakfast choices and regret the inconvenience this caused. Your comments have been shared with the respective team to improve our service and amenities moving forward. Thanks for being our guest, and we hope to welcome you again for much better experience when in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,893 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.