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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
10 It was lovely
Good location for business trips in Reston The room was just as expected. It had a kitchen, bathroom and a king sized bed. The person at the desk was very nice and even called the room after I was there for an hour to see if everything was ok.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. In regards to our kitchen equipment, we guarantee that all our utensils and kitchen equipment are sanitized after every departure; that is why upon arriving to your room you did not find any kitchen items. Although I was glad to hear that the Front Desk Agent called your room, they should have explained our policy to you upon check-in. Still, ... read more
Good place to stay for one night Both front desk people upon arrival and departure were extremely friendly and helpful. The kitchenette room was very stark - not one utensil, plate, cup, etc but there were signs that you could call the front desk and ask for anything. There are no ice machines and when I called the front desk asking for ice, they brought me two empty ice cube trays so I could make my own ice. which obviously takes time and I wanted ice then. Luckily there were several eateries within walking distance where I... read more
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I appreciate your kind comments about our friendly staff; however, I apologize that you were not informed of our dishware policy upon check-in. We no longer keep dishes in guest rooms; however, these items are available upon request at the front desk. This allows our guests to customize their kitchens with fresh and clean utensils. To uphold our company’s high standards, I will make sure our front desk staff clearly... read more
Best Hotel for Business It was great and Pat was phenomenal.
Business response:
Thank you so much for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I am very happy to hear that we were able to achieve our goal of providing great customer service to you. I will pass your feedback to our team who will be delighted to hear the great comments. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Average Average. Price was good
It's ok for a night or two I personally didn't care for this hotel. I was given the key to my "non-smoking" room, walked in and immediately walked out. It reeked of stale cigarettes! They did change my room though and the next one was better. The guy in charge did explain to me it's hard to control people who promise not to smoke in a non-smoking room and I understand that. The heater in my room seemed to have one control...HOT HOT HOT...so I either had to have the heater on with the window open or no heater at all and lie i... read more
Low quailty hotel For about $100 a night you get the lowest quality hotel room with a kitchen. It is close to down town Reston and close to restaurants, ATM, and target. Down town Reston is a 20 minute walk or a $10 cab ride depending on traffic. The room doesn't come with anything in the kitchen, but you can ask the front desk for pots, pans, plates, and etc. free of charge. The bed and blankets were pretty bad as far as comfort goes. The free break fast is muffins, apples and oranges, and granola bars. All and all I feel l... read more
Home Base while visiting our son We have stayed here before. It is close to where our son lives. The location is reasonably close to the new Metro station which gets us to the city or the airport. The room was large enough to accommodate our needs for a few days stay. It is nice to have a full size refrigerator and stove.The place was quiet as well.
Business response:
Paul - Thank you for taking the time to post your positive feedback of your recent stay with us. We are pleased that you enjoyed our location and that your room was spacious and comfortable. As well, we are pleased to read that you enjoyed your kitchen with the full size refrigerator. We look forward to seeing you again next time that you are in the area.
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,923 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.