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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was very comfortable, great staff. I needed ice and the ice from the ice makers would have taken forever..... so this very nice lady showed up with ice a few minutes later.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I am glad that we were able to provide you with a comfortable stay. I am thrilled to hear our staff went above and beyond to make your stay with us more enjoyable. We strive to create a memorable, exceptional âhome away from homeâ for all of our guests. Knowing that we achieved that goal with you means so much to us. Thank you again for your positive comments. I will share them with our entire team. We look forw... read more
レンタカーを使わない場合は注意してください いわゆる「モーテル」スタイル。すぐ近くにスーパーがあるので便利。 但し、レストンのダウンタンからの道が夜は暗くて人通りが無いので注意。 ホテル前にタクシーが常駐しているわけではないので、レンタカーを借りておくか、Uberを準備しておくことをお薦めします。
Close to some restaurants, Target and the YMCA Slept incredibly well; staff was friendly; room was decent and had great lighting for working and reading. Getting wifi was only $3.99 for the day - most big hotels charge $10 Caveat is that you had to request cookware and cutlery - no kettles.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I apologize that our dishware policy was not explained to you upon check-in. Extended Stay America wants to guarantee that all the dishware we offer is sanitized for each guest which you did not find any in your room upon arrival. Still, we are glad to read that we were able to provide you with a comfortable stay overall and that our staff provided you with great customer service. Thank you for choosing Extended Sta... read more
10 It was lovely
Good location for business trips in Reston The room was just as expected. It had a kitchen, bathroom and a king sized bed. The person at the desk was very nice and even called the room after I was there for an hour to see if everything was ok.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. In regards to our kitchen equipment, we guarantee that all our utensils and kitchen equipment are sanitized after every departure; that is why upon arriving to your room you did not find any kitchen items. Although I was glad to hear that the Front Desk Agent called your room, they should have explained our policy to you upon check-in. Still, ... read more
Good place to stay for one night Both front desk people upon arrival and departure were extremely friendly and helpful. The kitchenette room was very stark - not one utensil, plate, cup, etc but there were signs that you could call the front desk and ask for anything. There are no ice machines and when I called the front desk asking for ice, they brought me two empty ice cube trays so I could make my own ice. which obviously takes time and I wanted ice then. Luckily there were several eateries within walking distance where I... read more
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I appreciate your kind comments about our friendly staff; however, I apologize that you were not informed of our dishware policy upon check-in. We no longer keep dishes in guest rooms; however, these items are available upon request at the front desk. This allows our guests to customize their kitchens with fresh and clean utensils. To uphold our company’s high standards, I will make sure our front desk staff clearly... read more
Best Hotel for Business It was great and Pat was phenomenal.
Business response:
Thank you so much for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I am very happy to hear that we were able to achieve our goal of providing great customer service to you. I will pass your feedback to our team who will be delighted to hear the great comments. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Average Average. Price was good
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,893 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.