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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't waste your money If you choose to stay at this hotel, you are on your own. If you want a coffee maker in your room, you need to go to the desk and ask for it. If it isn't the morning breakfast hours, they won't supply you with any cream, sugar or extra coffee for brewing beyond the one brew pack you're supplied. If you'd like the kitchen set of dishes that should be stocked in each of the rooms, you must request it at the desk and then you'll be given a dirty plastic tote filled with dishes. My tote also had dead bugs ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will retrain our entire staff to ensure we are providing each guest with professional customer service as well as making sure our amenities meet our company’s high standards. Additionally, I will make sure we are properly enforcing our quiet hours to ensure that each guest has a comfortable stay. The staff and I appreci... read more
Bed was as hard as a rock. Pillows were app. 1" thick, may as well not even had a pillow. Hotel was very noisy.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. I will also inspect our mattresses and bedding to ensure they meet our company’s high standards. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other... read more
Booked a non smoking room, first room we received was labeled as a non smoking room, however the previous client had obviously smoked in the room. Went back down to the lobby to ask for a different room. Got a new room. This one did not smell, however it was barely clean. Meanwhile during check in process the clerk was not friendly at all, nor did he offer any kind of condolence or apology when we had to change rooms. I was not looking for a free room, but a sorry for the inconvenience would of helped. Overall I think he sai... read more
Business response:
Your review for our hotel was recently brought to my attention. It upsets me to hear that your stay with us was less than satisfactory. I am sorry for your experience. Your comments were reviewed by the staff, and we will be more diligent in our cleaning and room inspection procedures to make sure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better stay the next time... read more
Ok room Ok room, mold in the bath. Worst breakfast I have ever had, not only bad, but they were always out of every thing. Crappy hotel with a bad breakfast.
Terrible This hotel was a big disappointment. I was on the second floor and the curtain was falling off the rod so people could see in. Between the air conditioner and refrigerator going on and off all night, I didn't sleep at all.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
acceptable but barely The hotel was ok. The towels were thin, and rough. Breakfast was danish and bread (and a toaster). The bed was comfortable.I've stayed at some pretty I wouldn't stay there again.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that your stay with us was not satisfactory. In response to your feedback, I will make sure we are carefully inspecting our linens as well as clearly communicating our amenities. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Very Dirty!!!! Hair in all the drawers. The curtains, furniture and carpet are OLD. The hotel itself is completely run down and in need of a renovation. I was throughly disappointed!!!
Business response:
I appreciate you bringing your experience to our attention. I am so disappointed to hear that your stay did not meet our company’s high standards. Please accept my apology. In response to your feedback, I will be using your comments as a training tool to coach our staff to ensure that your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,576 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.