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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would hesitate on this one Room had odor, no shower curtain in bathroom. Felt older than it should have for design. Location was good. When told about issues with room, offered nothing to rectify the situation
Business response:
Thank you for your recent review of your stay. I sincerely apologize that for the issues you experienced. I am speaking with my staff to ensure that your experience does not happen again in the future, especially the lack of customer service you received about these issues. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Room was not clean and Staff was unresponsive. Despite advance booking the Rooms were not clean. Even trash was not removed. Staff refused to change the room or even spray deodorant.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding your room not being clean is truly regrettable and unacceptable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have met with our staff to ensure not only the room cleanliness will not continue to be an issue, but that the service provided in that situation is great and worthy of your time. Our team is committed to satisfying our guests, so we are very thankful fo... read more
Worse than Red roof This is the most "Strip down" hotel visit ever. I visited Extended stay America before, but this one is the worse. Room is empty of all removable items. Fire alarm was blinking all day long, no coffee maker, no cups, nothing in for cooking. You have to ask on reception to get some plates, forks and knives
The room was dirty and the service was terrible - truly the worst hotel I've ever stayed in.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your experience was well below expectation. I discussed your comments with the team, and we are reviewing and focusing our efforts anew to ensure an experience like yours is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended Stay H... read more
Not a good experience Room was dirty. Found used water bottles on the floor. Unfolded couch bed and found little bug carcasses in room 242. That night needed extra towels tried to find someone at the front desk from 10:30 pm till 12:30 am. Finally gave up walked into the office and just grabbed some. Beer cans and boxes in the stairwell. We're there the entire time we were there nobody even tried to pick them up. The guy who checked us in and out was awesome. Really nice and helpful that's the only reason I would give the pl... read more
Business response:
Jilayne - Thank you for bringing your experience to our attention. We are very sorry to hear that your room was not cleaned properly. We will retrain our housekeeping staff to ensure our rooms are always cleaned thoroughly prior to our guest's arrival. Thank you again for your review. We hope to have a chance to host you again in the future.
Didn't even come to clean up the room. I have a good experience with hotels. I travel a lot and can tell about good and bad hotels.
Business response:
Thank you for taking the time to write a review of your stay. It upsets me to hear that it seems you did not enjoy anything about your stay. I am sorry for your experience. To uphold our company's high standards, I would like to hear more about your experience so we can use it moving forward. We would love to have another chance to provide you with a better experience the next time you're in town.
Worst Stay Ever Where to start - staff not friendly, smelly hallways - smokers in front of the building, no utensils in the room. Shower barely worked. Came back second day - bed not made and towels not picked up. When I mentioned this to the desk attendant upon checking out - was told they "don't provide this service" and "wasn't I told this upon checking In" The answer would be no I wasn't told and if I had been I wouldn't have stayed there.
Don't waste your money If you choose to stay at this hotel, you are on your own. If you want a coffee maker in your room, you need to go to the desk and ask for it. If it isn't the morning breakfast hours, they won't supply you with any cream, sugar or extra coffee for brewing beyond the one brew pack you're supplied. If you'd like the kitchen set of dishes that should be stocked in each of the rooms, you must request it at the desk and then you'll be given a dirty plastic tote filled with dishes. My tote also had dead bugs ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will retrain our entire staff to ensure we are providing each guest with professional customer service as well as making sure our amenities meet our company’s high standards. Additionally, I will make sure we are properly enforcing our quiet hours to ensure that each guest has a comfortable stay. The staff and I appreci... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,499 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.