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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Spent two nights there and did not like the constant smell of curry.
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that you did not have a comfortable stay at our hotel. Your comments were reviewed by the staff, and we will be discussing ways to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
2 Poor service
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay with us was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and great customer service. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Clerk at check in was totally disinterested, seemed that it was a bother to have to come out of the office to the desk. Lady at check out was very pleasant, qujite a contrat.
Business response:
Thank you for taking the time to write a review of your stay. The staff and I read your comments about your stay with us and I sincerely apologize that you did not receive professional customer service during check-in. Your comments were reviewed by the staff, and we will address the issue in a staff meeting to make sure all guests are treated with respect. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a ... read more
Fire alarm disaster/tiny bathroom/ People must think they are living at home...lots of loud running/talking in corridors after 10:30 p.m. Then fire alarm went off at 1:45 a.m. Glad I keep a blanket and pillow in my car, because we were all outside in cold weather for about an hour. Fire Dept. couldn't find fire or alarm shutoff. No apologies from staff in morning. Bathroom has lots of counter space, but door almost hits toilet and tub when open. Good non-skid surface on tub, though. Very clean, but will not stay there agai... read more
Business response:
Thank you for providing us with details about your stay. I received a copy of your review, and wanted to take a moment to personally respond. The disturbances you described during your stay are truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we will look into every effort to make sure our guests have a quiet and comfortable stay as best as possible. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you wi... read more
rate this ! If you're looking for a nice hotel...this isn't it !!
Terrible Terrible, terrible terrible terrible terrible terrible terrible
Business response:
Thank you for taking the time to write a review of your stay. Your review for our hotel was recently brought to my attention and I am sorry to hear that your stay with us was terrible. It would help if you had explained to us your experience because here at Extended Stay, we strive for guest satisfaction to make sure every single persons needs are met. I discussed your comments with our staff, and we are looking at every area to see how we can better serve the needs of our guests. Your feedback is very important to us, so th... read more
Review Although rooms are equipped with kitchen they are not stocked with any cutlery or dishes. The bedding is not comfortable. The hotel staff are very friendly and professional.
Business response:
Thank you for taking the time to write a review of your stay. I am pleased to read that our staff was friendly and professional; however, I am sorry that your in-room kitchen amenities and your bedding did not meet your expectations. Please know that we do offer complimentary kitchen items including cutlery and dishes at the front desk upon request. I will work with my staff to ensure that we are better informing guests of this at check-in. As well, I will share your feedback on your bedding with upper management so that you... read more
Room Comments The room was renovated but the kitchen area was very dirty between the refrigerator and the cabinet. It looked like it had never been cleaned. When I was sitting at the counter a roach crawled up the wall.
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,499 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.