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Extended Stay America - Washington, D.C. - Tysons Corner
- Hotels
- Vienna, VA
About this business
Location details
8201 Old Courthouse Rd., Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s ok... Thinking that it would be nice... I was fooled you had a kitchen with no cups and bed wasn’t very comfortable linens didn’t get changed...
Business response:
Johnny, we are pleased to see you enjoyed your stay with us. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management
Nice rooms and staff Close to DC and everything else we needed
Business response:
Thanks for the awesome feedback. We are glad to know all went great during your stay and that you were satisfied with all that we have to offer. It was a pleasure serving you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management
Satisfactory--but breakfast is spartan Good value for price. If you are staying there, do not count much on breakfast. It is only pre-packaged muffins, oats and coffee. No milk. No place to sit and eat so you have to take it to your room. Large fridge and microwave and cooking utensils (only upon request) are useful.
Business response:
Thank you for being our guest at Extended Stay America. We are happy to know your stay with us was comfortable and that you liked the good value we offer. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Smelly The hotel itself was not bad. The biggest problem was the smell of the facilities. Their was an odor throughout the hallways which resembled a mixture of body odor and mildew. In addition, the room had a very nauseating scent. It was similar to old Indian cuisine that had been sitting out. I recommend something get fixed. Otherwise I don't believe anyone would come back for multiple trips.
Business response:
Thank you for posting a review of your stay. We are delighted to read you had an overall pleasant visit and that our location was perfect for your needs. That being said, we apologize for the problems with your room and regret the inconvenience these caused. We have shared your comments with the housekeeping team so that they will be more diligent in their efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Room smells like dog urine... Great customer service however I am tired of being placed in rooms where animals have been. When I first got in the room the window was wide open but when I closed it I started to smell dog urine in the corner. My whole room smells like dog urine and I can't bare the smell. Instead of properly cleaning and disinfecting the area that the dog urinated the housekeeper opened the window to get rid of the smell. Unacceptable. Other rooms that I have stayed in has been newly furnished with new carpet ... read more
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, Hotel Management
Staff The clerk forgot to return my credit card to me after I checked in. Instead of contacting me in my room afterwards to come by and pick it up he put it in a drawer st the front desk. It wasn't until the following day when I realized my credit card was missing. Shortly afterwards I had to go out if my way to return back to the hotel to ask the front desk if my credit card was found. To my shock the clerk opened up a drawer and pulled it out. No one took good care to protect my card or did anything to notify me my card wa... read more
Business response:
Shirley, thank you for your review. Please accept our apologies for the poor service you experienced when you were here. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hot... read more
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we couldn't hit the mark of your expectations. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Uh.... maybe not! Our stay was not bad but you have to know what you are getting in to. They advertise breakfast but only had granola bars. I went to “breakfast” 15 minutes before it was over and the gentleman at the front desk said it was too late for him to make a pot of coffee.. like really??? The quality of the bed was horrible!
Business response:
Taknika, thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
okay but probably would not stay there again. This was not the original hotel that I booked for our stay. I was placed here due to the original hotel I booked having flooded rooms. This trip was to attend a concert. My husband, sister in-law, myself and a friend had 2 rooms total. When we checked in, we were given rooms next to each other, however, upon entering one of the rooms, it had not been cleaned. The bed was unmade and there were dirty towels on the floor so my sister in-law and friend were moved to a different room.... read more
Business response:
Ruby, thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Tysons Corner
How is Extended Stay America - Washington, D.C. - Tysons Corner rated?
Extended Stay America - Washington, D.C. - Tysons Corner has a 3.6 star rating with 2,326 reviews.
When is Extended Stay America - Washington, D.C. - Tysons Corner open?
Extended Stay America - Washington, D.C. - Tysons Corner is open now. It will close tomorrow at 12:00 a.m.