Extended Stay America - West Palm Beach - Northpoint Corporate Park

Business response:

Thank you for your stay at Extended Stay America. We are glad you liked our clean, spacious rooms and friendly staff. We are also delighted to hear our convenient location close to Walmart and outlets was perfect for your needs. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the inconvenience you experienced while you were here. We will share your comments with our team to be more diligent going forward. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for your terrific review of Extended Stay America. We are happy to have surpassed your expectations with our outstanding service. Reviews like yours encourage the team to keep up the good work. We hope you will choose us again on your next visit to our area. Sincerely, Hotel Management 

Business response:

Christy, thank you for choosing to stay at our hotel. We apologize for the odor you encountered in your room and for the difficulties you faced with the comfort of your bedding. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad to read your comments about the excellent service you received from our staff and how they exceeded your expectations. It was our pleasure to serve you, and we hope to have you back with us again in the future. Sincerely, Hotel Management 

Business response:

Mylene, thank you for reviewing your stay with us. We regret the trouble you had in your accommodations. Kindly note, our front desk is staffed 24 hours a day, so we would have been happy to move you to another room if you had alerted us. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you again soon. Sincerely, Hotel Management