Extended Stay America - West Palm Beach - Northpoint Corporate Park

Business response:

Elmira, thank you for making Extended Stay America a part of your travel plans. A comfortable room always makes for a great impression, and we are delighted to know you enjoyed the comfort of your room too. We are glad you had a relaxing stay and hope you and your family come back for another restful visit. Sincerely, Hotel Management 

Business response:

Michael, thank you for choosing to stay with us. We apologize for the odor you experienced in your accommodation. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope you will give us a chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management 

Business response:

Jose, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, your feedback will be shared with the appropriate team members to improve our service going forward. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Myla, we are thrilled to read you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Alex. He is a true asset to our team, and we will be sure to share your compliments with him. We appreciate you for your feedback and hope to see you again soon! Sincerely, Hotel Management 

Business response:

Linda, thank you for the great feedback. We were happy to read that our location worked well for you, and it's so nice to know you felt right at home in your spacious suite with the fully-equipped kitchen. Our entire team at Extended Stay America, thank you for staying with us and we hope you will come back soon. Sincerely, Hotel Management 

Business response:

Shauna, thank you for taking the time to review your stay at Extended Stay America. We're glad to know you liked your spacious room and that the service provided by our associate met all your expectations. However, we're sorry for the cleanliness and odor issues you encountered while you were here. We have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management