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Extended Stay America - West Palm Beach - Northpoint Corporate Park
- Hotels
- West Palm Beach, FL
About this business
Location details
700 Northpoint Pkwy., West Palm Beach, FL, 33407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled of urine and mold Room smelled like urine and mold
Business response:
Michael, thank you for choosing to stay with us. We apologize for the odor you experienced in your accommodation. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope you will give us a chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management
Todo bien!! Solo la recepcionista estaba dormida 💤 Llegue a la 3 am y la de recepción estaba dormida, tarde 20 minutos en que me atendiera, tuve que marcar por teléfono para que se despertara !!
Business response:
Jose, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, your feedback will be shared with the appropriate team members to improve our service going forward. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
The front desk staff Alex was very helpful with all our questions and concerns.
Business response:
Myla, we are thrilled to read you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Alex. He is a true asset to our team, and we will be sure to share your compliments with him. We appreciate you for your feedback and hope to see you again soon! Sincerely, Hotel Management
Best secret Great hotel, save by not having your bed every day & get full kitchen. Pool. Workout room. $6 Uber x to conference center. $12 to Amtrak.
Business response:
Linda, thank you for the great feedback. We were happy to read that our location worked well for you, and it's so nice to know you felt right at home in your spacious suite with the fully-equipped kitchen. Our entire team at Extended Stay America, thank you for staying with us and we hope you will come back soon. Sincerely, Hotel Management
Really wanted to enjoy the pool.. The room had a damp smell and the pool was not very clean and way too much chlorine. The service desk clerk was polite. The room size was decent.
Business response:
Shauna, thank you for taking the time to review your stay at Extended Stay America. We're glad to know you liked your spacious room and that the service provided by our associate met all your expectations. However, we're sorry for the cleanliness and odor issues you encountered while you were here. We have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Big rooms with kitchenette , clean , ideal place to stay even for longer periods of time.
Business response:
Thank you for the wonderful review of Extended Stay America. We're thrilled to know you loved your well-equipped room and that you enjoyed your stay with us. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Sarah was very thoughtful and helpful. But the "breakfast" was a joke... coffe and snack bars....
Business response:
Thank you for writing about your experience at Extended Stay America. We are delighted to know you found the service delivered by our team, especially by Sarah to be impressive and that you had a great stay. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. It was a pleasure to have you as a guest at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
It would be nice if the pool opened with room key instead of having to ask front desk to unlock. Also it's not easy to get out of the pool area once you have been locked in there - you have to reach through gate to unlock it, may not be that easy for elderly people or children.
Business response:
It was a pleasure having you as a guest at Extended Stay America. We are delighted to read you liked our offerings and had a great stay with us. However, we regret any inconvenience caused. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - West Palm Beach - Northpoint Corporate Park
How is Extended Stay America - West Palm Beach - Northpoint Corporate Park rated?
Extended Stay America - West Palm Beach - Northpoint Corporate Park has a 4.5 star rating with 1,346 reviews.
When is Extended Stay America - West Palm Beach - Northpoint Corporate Park open?
Extended Stay America - West Palm Beach - Northpoint Corporate Park is open now. It will close tomorrow at 12:00 a.m.