Extended Stay America - West Palm Beach - Northpoint Corporate Park

Business response:

Thank you for choosing us and for rating your experience. We regret to have missed the opportunity to provide you with a perfect stay. We hope you will give us another chance to prove that we are committed to providing an exceptional visit to each of our guests. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Your concern regarding the cleanliness will be shared with our housekeeping team so that corrective measures can be taken. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

Brian, thank you for reviewing your visit. We are sorry for not meeting your expectations and regret the inconvenience caused. We have gotten with our Maintenance Team and we are working on the problem. We appreciate your feedback and hope you will choose us again in the future for an improved experience. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Please accept our sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. However, we are sorry that our location was not appealing to you. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. It is nice to read you had an overall pleasant visit and liked our service. However, we do apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management