Extended Stay America - West Palm Beach - Northpoint Corporate Park

Business response:

Dear Stephen, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them ... read more

Business response:

Dear Lakeshia, We are deeply sorry to hear about the discomfort and inconvenience you experienced during your stay. Your comfort and satisfaction are paramount to us, and it is disheartening to learn that we fell short of meeting your expectations. Please accept our sincere apologies for the issues with the bed comfort, bathroom door, and housekeeping service. We address these concerns to ensure improvements are made. Your feedback is invaluable in helping us enhance our services for future guests. We hope you reconsider and... read more

Business response:

Dear Guest, We apologize for the inconvenience you experienced during your stay. It is disappointing to hear that there was no maid service and a lack of essential amenities such as a trash can in your room. Your feedback is valuable, and we will address these issues to ensure they are rectified promptly. We appreciate your understanding and hope you will give us another chance to provide you with a more enjoyable stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management