This profile has been claimed by the business owner or representative.
Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I will not stay at your place again! I have staid more than 3 months last year and never had a problem! this past August 1, I stayed there with my crew, when I got there it was no place to park my truck, so I parked by the entrance, when i get the truck in the morning I had a ticket in the windshield! I couldn’t believe that was at 10 pm, 30 minutes after I got there. I don’t understand why this place a lots of parking in the above levels, this levels are only benefits the small vehicles! What about the commercial vehicles? ... read more
Business response:
Thank you for your review and for letting us that your previous stay at our hotel was a pleasant one. We apologize for the trouble you had in our parking lot and the inconvenience you experienced due to it. Please be assured that we’re investigating the issues you described and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Whole hotel smelt like smoke and marijuana. Including rooms which were non smoking.
Location was good for what we were doing. We stayed there to see if we could find a local place with a small kitchen. It had a small kitchen, but it was dirty in poor repair, and so depressing that we took it off our list.
Business response:
We apologize as we couldn't hit the mark of your expectations for a perfect visit. Your observations regarding the condition of your room and the housekeeping issues are noted, and they will be discussed with the appropriate individuals ensuring we take the necessary actions to solve them immediately. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
I WOULD NOT STAY THERE FOR A SHORT STAY It was an emergency storm and I had no power. The staff was very rude with the exception of one man. The garage had no elevator that worked and I had to walk 5 flights with a dog and an overnight bag and no one would help me.
Business response:
Barbara, thank you for your candid feedback about your stay with us. It was disturbing to read about your experience at our hotel. This is not the impression we like our guests to leave with. We assure you a "rude" staff is not acceptable and we will be working with my team to correct this. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. Sincerely, Hotel Management
bathroom door would not close, lobby and halls dirty
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
I liked that it was close to my daughter’s apartment. I didn’t like the staff, they were rude and acted like they were doing you a favor. Also, I didn’t like to go to the front desk to ask for soap, shampoo, toilet paper or towels. The in room phone didn’t work, cable is for 15 basic channels, 3 of those channels are for instructions on how to use the remote.😱 This is one of the worst hotels I have stayed in the US.
Business response:
Ben, thank you for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus, it has been shared with the appropriate teams, and we will take the appropriate steps to prevent these problems from happening again. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope you’ll give us a chance to regain your trust and earn your highest m... read more
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 3.2 star rating with 2,308 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.