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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great staff, sweet and friendly everyone one of them. However, the property rooms could use some updating. The doors are all very loud, and in the morning the male cleaner was going from room to room really fast getting sheets and blankets. The doors were BANGING over and over for about 20 minutes. The parking is a little strange with a parking structure behind the building, but there is plenty of room. You have quick access to the freeway and there is Sleepy Hollow and Rockefeller park nearby. Dunkin Donuts is next door and... read more
Business response:
Dear Jeffery, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved on a priority basis. Considering our positive highlights, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management
Overall the room is nice as well has the hotel but in the bathroom there were 2 roaches that we saw crawling on the wall. If we weren’t so tired we would have left suitcase went back in the car and we shoo out clothes to be on the safe side. I’ve stayed here before and it has always been lovely! Was shocked to see roaches this time!
Business response:
Dear Julia, Thank you for sharing your experience on your recent visit to the city. It is nice knowing you had a pleasant stay with us in the past too, but we regret if we missed something during this trip. It is always our effort to keep our guests happy and satisfied by our services. In response to your review, we will discuss this with our housekeeping team to check the area and ensure that they do their best inspection before delivery of the room as we move ahead. We hope you revisit and allow us to serve you again with ... read more
Front desk worker was very nice room was nice and clean i would stay here again
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 3.2 star rating with 2,449 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.