This profile has been claimed by the business owner or representative.
Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Non-smoking room smelled like old cigarettes. whole room had a funky odor. room was unclean
Business response:
Mathew, thank you for being our guest and for the valued feedback. We are truly sorry for the cleanliness issues with your guest room and for the oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smoke. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down and we hope to have you back for the comfortable stay you deser... read more
It was great! All the staff was very friendly, helpful, and patient. The grab n’ go breakfast was very convenient as well cooking utensils readily available. No complaints
Business response:
Michael, thank you for the glowing review of Extended Stay America. It's a pleasure to know you were impressed by the service provided by our courteous associates and liked our complimentary grab-and-go breakfast. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
We reserved a two bed since we traveled with our kid. Upon arriving late at night we were told that they only had a sib, and when we arrived we It was oversold when we arrived and we were giving a single bed a for a family of three.
Business response:
Thank you for your review. We are sorry we were unable to accommodate you in the room you booked and regret the inconvenience caused. We are reviewing this with our front desk team to see what went wrong so we can avoid this in the future. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Great Hotel...Great Staff...Sketchy Parking Garage The room was great. The staff were great. The parking garage was sketchy with people randomly hanging out in the garage...the parking garage smelled like weed and I even saw a car in the garage that was on cinderblocks. The hotel needs to do something about the sketchy people hanging around as my wife and I did not feel safe in the parking garage. Other than the parking garage, the hotel was stay was great.
Business response:
Andrew, thank you for your review. We are happy to know you liked your well-appointed suite and were impressed with our courteous staff. However, we are sorry for the discomfort you had due to other guests on the property. Kindly know, safety and security of our guests are always our utmost priority. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Nice place Check in easy, front desk staff helpful
Cleaned environment, staff was very courteous....
Business response:
Noadiah, thank you for the glowing review of Extended Stay America. It is our pleasure to know you liked our well-kept property as well as our cordial associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 4.2 star rating with 1,388 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.