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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unhappy guest in Covid19 times Guest of the hotel were not wearing a mask as If COVID19 did not exist. I ask the front desk worker if a mask was required, and he stated “yes”. I kindly pointed out to him that the young lady was not wearing a mask. However he seemed to be familiar with her and then gave me an excuse that she the guest has asthma, and this was the reason why she wasn’t wearing a mask. Which means she’s at a higher risk for catching COVID19 but that was nit the case she reeked of marijuana so asthma was clearly... read more
Business response:
Terri, thank you for your recent stay and comments. Please accept our apologies for the less than positive experience with one of our front desk associates. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. We have alerted the front desk team and shared your concerns so this does not happen again. Thank you once more for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hote... read more
Thank you for making it like home I love that I could make my stay more home like and cook my own dinner. Hotel provided all silverware and kitchen ware to do so. Staff was extremely nice and heat in room works fabulous! Can't tell you how many hotels I have to ask for extra blankets.
Business response:
Kimberly, thank you for the wonderful feedback. It is nice to hear your suite felt like your own apartment. As an extended stay hotel we do offer more 'apartment-like amenities' since many of our guests stay with us for weeks at a time and appreciate the comforts of home on the road. We are glad you enjoyed the fully equipped kitchen, too. We are happy you liked our friendly staff. Thank you once more for choosing to stay with us, and we hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
On
Business response:
Gregory, thank you for being our guest. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 4.2 star rating with 1,349 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.