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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The beds moved when sitting on them. Thete were 2 people in the room and only 1 plastic cup for both to use. The cupboards in the kitchenette had no cups at all. There were only a top sheet and thin spread on the beds. No extra blankets. The bathroom smelled like cigarette smoke. No signs indicating how to access the building from the parking lot acess for a disabled person ( myself)
Business response:
Thank you for sharing your experience at our hotel. We regret not meeting your expectations and are sorry that our beds were not to your comfort. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We will also follow up with our housekeeping staff to make sure we prevent the issues you outlined with the cleanliness of your room. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Man... read more
No comment everything excellent
Business response:
Thank you for making Extended Stay America your home away from home. We are thrilled to know you thoroughly enjoyed your stay and that you were very happy with our service and accommodations. We look forward to seeing you again soon. Sincerely, Hotel Management
This property is used as housing. I would not recommend this hotel there was partying in the parking garage all night long. And there was old food left in the room.
Business response:
Thank you for being our guest and letting us know about your experience. We apologize for the cleanliness issue in your suite. We will share this with our housekeeping team to be more diligent. We also regret the disturbance your experienced. We wish we had an opportunity to address this and make your experience a relaxing one. Your rating is appreciated, and we hope to provide you with a better stay in the future. Sincerely, Hotel Management
👍👍👍
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 4.2 star rating with 1,388 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.