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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A little run down and rooms could be cleaner. Staff is very nice.
Business response:
Elle, we appreciate you taking the time to leave your review. While we are glad you found our staff to be courteous, we regret not meeting your expectations with your room and the condition of our hotel. Your comments will be shared with appropriate individuals formulating plans for further improvement. We hope you will visit us again. Sincerely, Hotel Management
Business response:
Eduardo, thank you for your fantastic rating. We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management
Could use new appliances and a powerwashing Positives: The staff were extremely friendly. The room was spacious. Negatives: The room looked old and grimy. There was makeup dried onto the hairdryer, and dirt and stains in the handles and crevices of the kitchen. The refrigerator was very loud, and was damp inside.
Business response:
Thank you for the feedback, and we are happy to know that you liked our friendly team and the spaciousness of our rooms. However, we apologize for the cleanliness and maintenance problems you encountered in the room and regret the inconvenience caused. We have shared your concerns with the appropriate teams so that they can take the necessary steps. We appreciate your suggestions and hope to make your next visit a memorable one. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
Laura, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
Business response:
ROBERT, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Decent Hotel decent room for the price. room was nice but had a few bums and scrapes and desk lamp wasn’t working (probably blown bulb) but no big deal. Over all pleased with stay.
Business response:
Randall, thank you for your candid review. We are glad you had an overall pleasant stay. However, we are truly sorry that your room was not serviced and cleaned to the level it should have been, and for the inconvenience we caused you. Please be assured your concerns have been communicated to our housekeeping team to be more diligent going forward. We look forward to welcoming you back so we can provide you with a flawless experience. Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one, and we want to thank you for your nice rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 4.2 star rating with 1,349 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.