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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed was too small for me my husband
Business response:
Jose, thank you for being our guests. we regret the discomfort you had with the bed. We wish to have been informed about this as our front office team would have done their best to make your trip a better one. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
The room reeked of cigarette smoke. disgusting. The room reeked of cigarette smoke. disgusting.
Business response:
Thank you for your review of your recent stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. However, from your ratings, it seems that your overall stay was satisfactory. We value your feedback and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
I like the staying at the Hotel in general. The only things that I didn’t like is you offer breakfast and it isn’t real breakfast. The staff which was working at nighttime is not really friendly. But the rest of the service is good.
Business response:
Leonardo, thank you for letting us know about your visit. We are glad you had an overall pleasant stay. However, we are sorry that you found our staff member not friendly. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders for future changes. We value your comments and hope to see you again soon. Sincerely, Hotel Management
The property was clean and well kept. My only complaint was no ice machine. Lol
Business response:
Thank you for choosing Extended Stay America and for your excellent rating! We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for our guests. We appreciate you sharing your feedback with fellow travelers, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 4.2 star rating with 1,349 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.