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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Facilities inside were clean. The staff tend to be on the attitude side when I checked in while she was answering a call over the phone. The parking area smelled like urine and people were hanging out back there.
Business response:
Thank you for posting a review of your recent stay. We apologize for the uncommon smell and the unusual behavior of our staff you faced while you were here. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to serve our guests better. Thank you again, and we would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Front desk Customer service very good Rooms clean
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It is so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The staff was friendly. Free bread wasn’t a breakfast. It was thin granola bars, mini muffin and coffee.
Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay and our courteous service. Reviews like yours encourage the team to keep up the good work. Also, we will make a note of your feedback as we plan any changes to our breakfast offerings. Your comments are appreciated, and we look forward to hosting you again soon. Sincerely, Hotel Management
The privacy & convenience are the best part about this hotel
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you had a peaceful stay with us and liked our ideal location. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
The AC wasn’t working, Inform to the front desk and no change was done
Business response:
Thank you for staying with us and sharing your feedback. We apologize for the difficulties you experienced with the HVAC unit in your room. Also, it is very unusual for our Front Desk team to be unresponsive to the needs of a guest when made aware of an issue. We have shared your feedback with our front desk team and will use this as a training opportunity to improve our service delivery. Thank you again for being our guest, and we hope you will revisit the next time you are in the area. Sincerely, Hotel Management
Very old property. Although breakfast was advertised, it was a bunch of oatmeal bars.
Business response:
Thank you for writing a review of your experience at our hotel. We are sorry to know you were unhappy with the condition of our property and that you did not like our breakfast offerings. Your feedback with regard to the age of our property and the untidiness will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
I was surprised how clean this hotel was. The staff couldn't be more nicer and even though we only stayed one night it proved to be a fulfilling stay. I would firmly recommend it. It was also the right price.
Business response:
Thank you for selecting Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 4.2 star rating with 1,349 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.