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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The extended stay hotel was easy to find, but very limited parking. When I arrived I had to yell out, hello to get someones attention the the desk.Being that there are kitchens, someone must have been frying fish because the entire floor smelt like fish. My room did not. The hotel itself is a bit beat up.
Business response:
Dylan, thank you for your review. We are sorry for the disappointing front desk experience at check-in. Your feedback is important to us, and we will use it to improve our services going forward. Also, we will share your valuable comments regarding the condition of your suite with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We also regret the inconvenience you had due to the odor you experienced during your stay. We value your concerns and truly hope you will... read more
Room smelled, management could be more efficient, breakfast more detailed
Business response:
Please accept our apologies for not living up to your standards, and we regret the inconvenience it caused. Your feedback for the smoke smell has been shared with the housekeeping team to do a deep cleaning of your room. Your suggestion regarding the grab-and-go breakfast will be discussed with the our Brand Leaders when updating our selections moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Customers service is great
Business response:
Christopher, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our great service. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Front desk staff was AMAZING!!!! Amanda was phenomenal and very hospitable!
Business response:
Thank you for taking the time to review our hotel. We love knowing that the attentive service provided by our front desk associate Amanda went a long way in making your stay so memorable. Reviews like yours mean the world to our associates, and we will share your comments with her. We look forward to your next stay at Extended Stay America. Thank you again. Sincerely, Hotel Management
Floors were very dirty. Elevators dirty and smelled. No amenities... breakfast minimal. Some Staff very friendly, others not so much. Room was not cleaned on my first day there. Pool Or jaccuzzi In hotel would be perfect for people staying long term.
Business response:
Steph, we apologize for the odor and cleanliness issues which left you with a less than favorable impression of our hotel. Your experience is noted and has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway, so such issues don’t happen again. It was also disappointing to know you were unhappy with our grab-and-go breakfast. Your feedback about the breakfast specifics will help our Brand Leaders to improve our product offerings. We are sorry some of our associates were... read more
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 3.2 star rating with 2,311 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.