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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk in the evening/night of the day was not available and not attentive.
Business response:
Thank you for reviewing your experience at our hotel. We apologize for the issues you encountered at our front desk. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Front desk personnel were soooo friendly and helpful
Business response:
Rachel, thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay at our hotel. We also appreciate your kind compliments about our Front Desk Team and will be sure to share your comments with them as they will be so pleased. Thank you again for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
It served our purpose of clean room and somewhere to stay.
Business response:
Ohstar, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. We appreciate your feedback and hope to welcome you again soon. Sincerely, Hotel Management
You get what you pay for. You can’t beat the price but you get what you pay for. Hotel can use a good vacuuming.
Business response:
Craig, thank you for staying with us and for taking the time to post a review. We are happy that overall, you enjoyed your stay. However, we apologize for the cleanliness issues you encountered during your visit. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Facilities inside were clean. The staff tend to be on the attitude side when I checked in while she was answering a call over the phone. The parking area smelled like urine and people were hanging out back there.
Business response:
Thank you for posting a review of your recent stay. We apologize for the uncommon smell and the unusual behavior of our staff you faced while you were here. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to serve our guests better. Thank you again, and we would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Front desk Customer service very good Rooms clean
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It is so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The staff was friendly. Free bread wasn’t a breakfast. It was thin granola bars, mini muffin and coffee.
Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay and our courteous service. Reviews like yours encourage the team to keep up the good work. Also, we will make a note of your feedback as we plan any changes to our breakfast offerings. Your comments are appreciated, and we look forward to hosting you again soon. Sincerely, Hotel Management
The privacy & convenience are the best part about this hotel
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you had a peaceful stay with us and liked our ideal location. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 4.2 star rating with 1,389 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.