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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The AC wasn’t working, Inform to the front desk and no change was done
Business response:
Thank you for staying with us and sharing your feedback. We apologize for the difficulties you experienced with the HVAC unit in your room. Also, it is very unusual for our Front Desk team to be unresponsive to the needs of a guest when made aware of an issue. We have shared your feedback with our front desk team and will use this as a training opportunity to improve our service delivery. Thank you again for being our guest, and we hope you will revisit the next time you are in the area. Sincerely, Hotel Management
Very old property. Although breakfast was advertised, it was a bunch of oatmeal bars.
Business response:
Thank you for writing a review of your experience at our hotel. We are sorry to know you were unhappy with the condition of our property and that you did not like our breakfast offerings. Your feedback with regard to the age of our property and the untidiness will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
I was surprised how clean this hotel was. The staff couldn't be more nicer and even though we only stayed one night it proved to be a fulfilling stay. I would firmly recommend it. It was also the right price.
Business response:
Thank you for selecting Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Very clean and quiet
Business response:
George, we appreciate you taking the time to post your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Please revisit us when in the area. Sincerely, Hotel Management
Great location for our needs. Church .2 mile away. Italian bakery we like within walking distance. Really liked having a full size frig. in the room for our take-home pizzas and Italian pastries. Pretty much was there just to shower and sleep. Kida were disappointed that tv didn't have Food Network, LOL. On a down note, noticed hallways were not vacuumed each day(same crushed something and pieces of paper on floor for 3 days). Also found shampoo bottle from last guest in shower that made me wonder how good housekeeping was. ... read more
Business response:
Christel, thank you for staying at Extended Stay America. We are glad to know you enjoyed our ideal location and that you liked our well-equipped kitchen. However, we are sorry for the problems you encountered. We have shared your feedback with the appropriate team so that we can improve our future guest's experience. Thank you again for being our guest. We look forward to your next visit! Sincerely, Hotel Management
Average Rating ***Stairwell to parking lot were hot and dark and had a weird smell. ***WiFi was weak. ***No king size bed.
Business response:
Rohan, thank you for being our guest. We are pleased you enjoyed your stay overall, but we missed meeting some of your expectations. We are sorry we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 4.2 star rating with 1,389 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.