Extended Stay America - White Plains - Elmsford

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are glad to read you liked our courteous service and ideal location. That being said, we are sorry if any inconvenience was caused while you were here. We value your feedback with regard to our facilities being dated and have taken a note of it. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Jacy, we appreciate your consistent support of Extended Stay America. It's always a pleasure to see a familiar face and we love having you as a regular guest! Thanks also for taking the time to share your perspective with future guests. Your continued business is the best recommendation there is. Thanks again, we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for the feedback about your stay at our hotel. We are glad you liked our courteous associates, but we are sorry for the odor issue you had and the inconvenience it caused. We will revisit our deep cleaning program to see where we can make improvements so future guests are not similarly impacted. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

Edgar, thank you for the review. We're sorry our hotel did not meet your expectations and regret any inconvenience it caused. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

Melanie, we apologize that we failed to provide you with the room of your choice and regret the maintenance issue you experienced in your room. We have shared your feedback with the concerned teams and will certainly step up our efforts so your next stay is even better. We hope you will give us a chance to impress you at a future date. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and convenient location as well as your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Maria, thank you for your review of Extended Stay America. We are glad to read you liked our courteous service and had a nice time with us. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us once again. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we will be making adjustments and working to deliver better hospitality going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management