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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent hotel, friendly atmosphere Staff was very friendly but the kitchen ware was not in the room but had to be given upon request. I guess it is a trust issue with guest.
Business response:
Maria, thank you for your review of Extended Stay America. We are glad to read you liked our courteous service and had a nice time with us. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
its an ok place to stay..just okay stayed in many rooms in this particular hotel, all of the Kitchen areas need to be refurbished. The Fridges have rust, missing handles etc. The TV service is subpar. its not HD and reception is poor. Free WiFi cant handle video dont even try to watch netflix
Business response:
Thank you for staying with us once again. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we will be making adjustments and working to deliver better hospitality going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, Hotel Management
It’s a great place
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
Hotel was ok. Not worth the price We were there overnight. The room smelled musty and the Windows were opened to remove the smell. The tv and bed were small. The kitchen comes with nothing. Not even an ice bucket or plastic cups. "Continental breakfast" was the most disappointing. Coffee, tea, granola bars and muffins. I didn't think it was worth the $120 price tag we paid.
Business response:
Thank you for choosing to stay at our hotel. We are sorry for the issues you had while being here and regret the inconvenience it caused. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We have shared your concerns with our team to ensure it never happens again. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 4.2 star rating with 1,350 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.