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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OK in a pinch but not very well laid out. The room I had - was just for one night - was OK but I found an empty soda can behind the night stand when I was looking for an outlet to plug in my phone charger - there wasn't any! And the Desk didn't have an accessible outlet either. I had to plug the phone into the kitchen outlet which put it far from the bed. Not a very well planned layout for business travelers. And I never found the breakfast?? They had coffee and vending machines.
Business response:
Thank you for being our guest. We are sorry for the issues you experienced and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team to thoroughly inspect the suite before allocating it to our future guests. We are also sorry we missed meeting some of your expectations with regards to the layout of the room. Also, your concerns with regards to our grab-and-go breakfast have been shared with our Brand Leaders so they have knowledge of our guests' desires and assists them in determinin... read more
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Aisha, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
staff was great, just inconvience of the changing of and tub didn't work.
Business response:
Thank you for choosing Extended Stay America. Although you liked our courteous associates, we regret if any inconvenience caused during your stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Very nice stay, we enjoyed all the accommodations
Business response:
Gia, it was a pleasure having you as our guest at Extended Stay America. We’re glad to know you loved your accommodations and that you had a pleasant stay with us. We look forward to having you as our guest again soon! Sincerely, Hotel Management
My room smelled of cigarette smoke
Business response:
Anita, thank you for reviewing your stay with us. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We wish we had an idea about this so we would have happily moved you to some other room. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
My first room wasn’t even cleaned dirty cups everywhere and the bed wasn’t even made I complained but at least the next room was made up but the front desk lady was very helpful
Business response:
Brian, thank you for staying with us. We are sorry for the cleanliness issue you had in your first room, but we are happy that our staff resolved it to your satisfaction. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The only failure was not letting one know that anything you really need you must bring yourself. There was not even a plastic glass in the room with which one could rinse their mouth well or take medication .
Business response:
Kenneth, thank you for staying at Extended Stay America and for sharing your comments online. After reading your feedback about our amenities, it appears we may have missed an important communication during your check-in. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind our team to communicate this more clearly going forward. We hope you will choose us again on your next visit to the area. Sin... read more
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 4.2 star rating with 1,429 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.