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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quite pleased The room was very clean, very pleased. We could have used an extra blanket in the room because the blanket was very thin an there was no bedspread, however the bed and pillows were very comfortable. The only disappointment was the messy floor in the elevator, it needed a sweep. Ladies at the desk were wonderful. Breakfast was fine with coffee and the basic choices to tie you over.
Business response:
Thank you for being our guest at Extended Stay America. . We are pleased overall you enjoyed your stay and liked your room. We value your feedback as it will help us improve our service and facilities moving forward. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Sarina, thank you for sharing your kind rating. It is great to see you enjoyed your visit and that you were satisfied with all that we have to offer at Extended Stay America. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Business response:
David, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Samantha, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We’re sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
The staff was helpful in answering any questions we had about the area. The room was clean and comfortable however the hotel needs updating. Room cleaning is only done on the weekend unless you pay extra. For the price of the room, this should be daily. The grab and go breakfast was disappointing, muffins, granola bars and beverages.
Business response:
Janet, thank you for being our guest. We’re glad to know you were impressed with the service provided by our staff and that you liked your well-kept room. However, we’re sorry for the inconvenience you had due to our hotel policy. Please know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We hope you will give us an opportunity to make this up to you during a... read more
My 2nd time at this hotel was great and it was very easy to check in and out !
Business response:
Wanita, we’re delighted to read this was your second stay with us. That's the highest praise we could ever receive from you. Thank you for letting us know how satisfied you were with your visit. We appreciate your kind review and look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
Noisy unclean feel. Parking area did not feel safe. Elevator for parking was broke.
Business response:
We are sorry for the difficulties you experienced while staying with us. Your feedback will be shared with the appropriate individual to improve our future guests’ experiences. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 3.2 star rating with 2,310 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.