Extended Stay America - White Plains - Elmsford

Business response:

Vincent, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Elizabeth, thank you for staying at Extended Stay America. We are thrilled to read you had a great time with us and that you loved our excellent service. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us, but we are sorry for the housekeeping issues you experienced during your stay. We have shared it with the concerned team to be more diligent going forward. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Ezekiel, thank you for staying with us. Although you had a pleasant visit, we are sorry for the issue you had with our housekeeping team. We have shared your feedback with the entire team to ensure this does not happen again. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are glad to read you liked our courteous service and ideal location. That being said, we are sorry if any inconvenience was caused while you were here. We value your feedback with regard to our facilities being dated and have taken a note of it. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Jacy, we appreciate your consistent support of Extended Stay America. It's always a pleasure to see a familiar face and we love having you as a regular guest! Thanks also for taking the time to share your perspective with future guests. Your continued business is the best recommendation there is. Thanks again, we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for the feedback about your stay at our hotel. We are glad you liked our courteous associates, but we are sorry for the odor issue you had and the inconvenience it caused. We will revisit our deep cleaning program to see where we can make improvements so future guests are not similarly impacted. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management