Extended Stay America - White Plains - Elmsford

Business response:

Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management 

Business response:

Robert, thank you for sharing your rating regarding your stay at Extended Stay America. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

David, thanks for being our guest. We sincerely apologize for the housekeeping issue you encountered while being here. Your concern regarding the cleanliness is shared with the concerned team to review and action. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management 

Business response:

Vincent, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Elizabeth, thank you for staying at Extended Stay America. We are thrilled to read you had a great time with us and that you loved our excellent service. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us, but we are sorry for the housekeeping issues you experienced during your stay. We have shared it with the concerned team to be more diligent going forward. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Ezekiel, thank you for staying with us. Although you had a pleasant visit, we are sorry for the issue you had with our housekeeping team. We have shared your feedback with the entire team to ensure this does not happen again. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management