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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was good
Business response:
Jo-Anne, thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Good location and great facilities and very comfortable bed
Business response:
Andrew, thank you for choosing Extended Stay America and sharing your experience. We are glad our location worked well for you and that you enjoyed your night's rest in our comfortable beds. Thank you once more for your kind review. Please come back and see us again soon. Sincerely, Hotel management
2 Nights in Wilmington NC The only problem with the room was the terrible smell that hit you when you opened the door! I thought it was just my room, but a family member also staying at the same hotel had the same issue.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. We apologize for the concerns you experienced on your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. However, we are pleased you enjoyed your overall stay and hope to see you again soon. Sincerely, Hotel Management
Quiet area Front desk was very accommodating to our needs
Business response:
Beth, thank you for the glowing review of Extended Stay America. It's a pleasure to know you liked our peaceful location and were impressed by the service provided by our courteous front desk staff. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Disgusting Cockroach The staff was very professional and extremely accommodating. However, the room had an unwelcome visitor named Disgusting Cockroach. The room reeked of cheap mans body spray & cigarettes. Oh and then there was the issue of the sketchy guests that were lurking in the parking lot. I was terrified going to my car because of the people drinking in the parking lot or guys that harassed me for date.
Business response:
Michelle, thank you for your feedback and for choosing to stay at our hotel. We are glad you had a pleasant stay overall and that you were pleased with the service our associates delivered. However, we apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
The room was clean and comfortable. However, there was no kitchenware (cups, plates, etc) and if we hadn't asked, they wouldn't have been offered. Although this was billed as smoke free and we had to sign a document that said we agreed not to smoke, the room smelled like cigarettes and there were some cigarette stains on the sink. Our only other concern was that there were several men hanging out at the entrance that clearly were not staying at this hotel. The price and location was good.
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,314 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.