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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great place, great service and great people! Hotel was comfortable and clean and the front desk staff is incredibly friendly and accommodating. 10/10 for Tracy and her staff!! Definitely would stay again.
Business response:
Kimberley, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff, especially Tracy. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you once more for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
When I got there they said they didn’t have no rooms but they did put me in a room
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. We have alerted the front desk team and shared your concerns so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management
It was okay. It was worth exactly what was spent. There was no coffee maker in the room which was interesting since it had a kitchen. The outlet were far away from the bed so in order to charge anything it had to be left by the outlet.
Business response:
Thank you for your review. We are glad you had an overall satisfactory stay and found us to be of fair value. Please know coffee maker is available at the front desk upon request. We value your additional feedback and hope to see you again soon. Sincerely, Hotel Management
great Location and convenience to all major areas
Business response:
Thank you for the wonderful review about your stay at Extended Stay America. We get great feedback on our location, and we are happy this made your stay even more enjoyable. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Awesome!!! staff, room, location all perfect!!! thanks so much!!! because of winter weather I changed from 2 nights to 1 and went back home - thanks for making it easy to do!!!
Business response:
Kathryn, our gratitude for taking the time to review your stay with us. We strive for excellence, so we are thrilled you could appreciate not only our prime location and clean rooms, but also our helpful service! It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The housekeeping was very helpful and the only good part! Front overnight staff not friendly and rude. When I arrived at the room there was no toilet paper in the room and the bath faucet drips all the time so I closed the bathroom door so I didn't have to hear it. The place could use updating for sure
Business response:
Thank you for being our guest. We are sorry for the unsatisfactory service you received from our front desk staff and regret the inconvenience caused. Our goal is to provide the best customer service possible, and we regret we fell short of this during your visit. We want to get it right every time, so we will share your feedback with the appropriate individuals so we can better serve our guests. Also, we are sorry for the maintenance issue you had in your suite and would like to inform you this has been resolved. On a posit... read more
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,257 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.