Extended Stay America - Wilmington - New Centre Drive

Business response:

Graham, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management 

Business response:

We are pleased to see you enjoyed your stay with us. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our well-maintained property. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your recent stay with us. We regret not meeting your expectations and apologize for the concerns you had with the shower. We will share your comments with our maintenance team and make sure the problem is resolved. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management