Extended Stay America - Wilmington - New Centre Drive

Business response:

Dear Guillermo, Thank you for choosing us and sharing feedback on your stay. We apologize for the disappointing experience you encountered regarding cleanliness. This does not reflect our usual standards, and we will address these concerns with our team to ensure such incidents are not repeated. Please understand that this is not the level of service we aim to provide. Your comfort and satisfaction are important to us, and we will take steps to prevent such issues in the future. We would appreciate you giving us another chan... read more

Business response:

Dear Yolanda, Thank you for choosing to stay at Extended Stay America. We are delighted to hear that you enjoyed your stay with us. Providing a comfortable and memorable experience for our guests is our top priority, and we are thrilled that we were able to meet your expectations. We appreciate your positive feedback and would like to express our gratitude for taking the time to share your experience. We look forward to serving you again soon.Sincerely,Hotel Management 

Business response:

Dear Katharine, Thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and find our staff friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with the team to let them know their efforts are appreciated. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management