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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great customer care. Front desk Wanda was great during check-in. My Expedia reservation was jacked up, but Wanda helped get me through it. The property is in need of some attention. 3rd floor smelked like fish and a cheap candle.
Business response:
Dear Justin, Thank you for your kind words regarding our service. We strive to provide exceptional hospitality to all our guests, and it's rewarding to hear that we exceeded your expectations. We apologize for the concerns you encountered in your room. We work hard to provide a clean and comfortable environment, and we regret that this issue was compromised. We will follow up on your concerns, and we appreciate you bringing this to our attention. Ensuring the comfort and satisfaction of our guests is our unwavering commitmen... read more
Decent
Affordable AND a great place The rooms could use some upgrades, but all in all, it was a great stay. The staff was awesome, friendly and helpful. I'll be staying here again next time I'm in the area.
Business response:
Dear Michelle, We are delighted you chose Extended Stay America for your recent visit, and we are thrilled to read all of the great things you loved about our hotel. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. We appreciate your business and hope you will choose us whenever you are in the area. We look forward to seeing you again soon!Sincerely,Hotel Management
This property is well located near the center of Wilmington and 12 minutes from the beach. It has nearby restaurants and shops, making it a great place to bring your dog or pet.
Business response:
Dear Julio, Thank you for being our guest and for sharing your experience with fellow travelers. We are fortunate to be located close to many attractions in the area, including the beach, all just minutes from our hotel. In addition, there are many restaurants and shopping options within walking distance. Thank you again for taking the time to tell us about your stay. We hope to welcome you back soon!Sincerely,Hotel Management
Quiet and comfortable It was a quiet stay as many were long term occupants. The neighborhood was quiet even for being in the city. The room's cleanliness was fairly good. There were a couple of issues that we addressed with management and they noted it without any excuses. The front desk folks were exceptional. Overall, a wonderful place to stay.
Our 4 day stay After they change our room from the first floor to the second floor it was ok. The first floor room had bugs running every where in the room, coffee pot didn’t work and had old tea bags in it , and bathroom sink was stopped up, they moved us to second floor and room was a lot better. Also there were people hanging around the building in the front and sides all the time day and nite
Business response:
Dear Richard, We apologize for the inconvenience you experienced during your initial stay. Your comfort and satisfaction are important to us, and we regret that your first-floor room did not meet our standards. We appreciate your understanding as we promptly addressed the issues and moved you to a more satisfactory room on the second floor. Please know that we take cleanliness and safety seriously, and we will address your concerns with our team to ensure improvements are made. We value your feedback and hope you'll consider... read more
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,180 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.