This profile has been claimed by the business owner or representative.
Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Extended Stay America Hotel Wilmington - New Centre Drive is located at 4929 New Centre Dr, Wilmington, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quiet area Front desk was very accommodating to our needs
Business response:
Beth, thank you for the glowing review of Extended Stay America. It's a pleasure to know you liked our peaceful location and were impressed by the service provided by our courteous front desk staff. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Disgusting Cockroach The staff was very professional and extremely accommodating. However, the room had an unwelcome visitor named Disgusting Cockroach. The room reeked of cheap mans body spray & cigarettes. Oh and then there was the issue of the sketchy guests that were lurking in the parking lot. I was terrified going to my car because of the people drinking in the parking lot or guys that harassed me for date.
Business response:
Michelle, thank you for your feedback and for choosing to stay at our hotel. We are glad you had a pleasant stay overall and that you were pleased with the service our associates delivered. However, we apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
The room was clean and comfortable. However, there was no kitchenware (cups, plates, etc) and if we hadn't asked, they wouldn't have been offered. Although this was billed as smoke free and we had to sign a document that said we agreed not to smoke, the room smelled like cigarettes and there were some cigarette stains on the sink. Our only other concern was that there were several men hanging out at the entrance that clearly were not staying at this hotel. The price and location was good.
It was ok
Business response:
Graham, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
For an extended stay with a kitchenette. It had nothing to use the cooktop with or plates, cups, and utensils.
Business response:
We are pleased to see you enjoyed your stay with us. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 4.1 star rating with 1,257 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.