This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- La Quinta, CA
About this business
Location details
46600 Adams St, La Quinta, CA, 92253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
If I could give this place negative stars I would!! First off they have nothing near the doors to keep them open so your suffering in heat trying to get in your storage unit that's the first problem. Secondly I found numerous bugs in my unit I'm talking crickets, cockroaches, ants, I even seen rats and mice running on top of the storage units so beware!! And then to top it off the rent hike they don't tell you about that happens just 4 months after you get your unit! DO NOT PUT ANYTHING ON AUTOPAY!!! They will not refund you... read more
Business response:
Hi T L., Thanks for leaving us your honest review! We understand the frustration of rate increases and are sorry that you're unhappy with your rental rate and experience. We appreciate your feedback and will be sure to pass it along. We appreciate your feedback in regard to our employee Jose and will be sure to review it further internally. Please give us a call at 888-storage to discuss what options we may have for you!
Stay as far away from this place as you can. Within one year my rate went from $91 to $173 due to "market conditions". Moved out and found somewhere more stable.
Business response:
Thank you for taking the time to share your feedback, Benito. From time to time, rates are reviewed to keep up with market conditions. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further at 888-storage.
ATTENTION PLEASE READ BEFORE YOU CHOOSE THIS STORAGE UNIT. In the last 4 months our storage unit has been broken into twice. This second break-in, they stole half if not more of our personal items stored in the unit. Kyle, the manager, stated it was out his control and was insensitive about the situation. I feel material items can be replaced but our pictures which are a total of 30 year memories are all gone. If you do decide to lease from this facility, do not lease the units BEHIND THE FACILITY, that is where my unit is ... read more
Business response:
Hi Socorro, we consider security our top priority and are very sorry to hear about your experience. We will be sure to review your feedback further in regard to Kyle and our security measures. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (888)-Storage?
Just got a raise in rent. JUMPED from $232 in $332 in one fell swoop!!! That's an even $100 and 43%. I'll be moving on ASAP !!! Beware!!! Just slightly over 30 days notice. Once they've got you back into a corner....greed reigns.
Business response:
Hi Jack, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We would love to speak with you directly. Please call us to discuss your rental rate at 888-storage.
The Facility is clean. READ THE CONSUMER REPORTS ABOUT Extra Space Storage PRIOR TO MOVING IN. . I've been a customer for years and on auto-pay. The rates have gradually increased yearly overtime and I've leaned to expect this. Last month the increased my monthly rate by $80.00 with no warning. I found out after the charge hit my bank account. When I went in and objected to the radical increase, the manager displayed a little "fake" sympathy, pretended he would try to help a little by submitting a request to corporate.... read more
Business response:
Hi Steffanie. Thank you for your feedback. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we adjust customers' rental rates to keep up with rising costs associated with providing top-notch service and a clean, secure facility. We understand that rate increases can be frustrating, and we are sorry to hear that you are unhappy with your experience. ... read more
Beware! This place will raise your rate after 3 months I had my stuff at this facility for a little less than one year during which they had raised my rate twice , almost 50% . Another thing , my belongings were ruined by the excessive amount of dust. Think twice before leaving your valuable there , there are better facilities.
Business response:
Michael, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at 888-storage.
I agree 100% with Christina about this place being a joke. When I initially came the guy who helped me was efficient and nice and the price was okay, not great just okay. Then there were some change here and I regretted ever storing anything here. Firstly, they will raise your price on your unit within 3 to 6 months! I was told AFTER the fact that this is automatic. Anyone that claims this is the best deal around hasn't done much checking around. I don't mind paying a bit more if the customer service is good and the place is... read more
This place is an absolute JOKE! They literally are never here during their "open business hours", and literally do not answer their phone EVER as nobody is ever in the office, because they're busy with their own schedule, and they screen your calls as to how they are going to help you, then leave you standing outside there buildings in the heat, WHICH IS NOT OK, ESPECIALLY FOR THOSE WITH NO AC. Sure there may be a sign stating "please call this number", whilst we prance about our property instead of keeping one employed huma... read more
Very clean establishment, professional staff and helpful. Great rates for units and priced fairly. The only issue I have is that We were forced to have to purchase insurance for our unit that covers theft fire and floods. I have used numerous company's in the past and have never had to purchase insurance. If anything give the option to decline it. To us it makes it look as if they are trying to make extra money on the monthly insurance add-on per month. This is something that is not in large print on their website if at all ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,093 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.