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Extra Space Storage
- Self Storage
- Anaheim, CA
About this business
Location details
1705 S State College Blvd, Anaheim, CA, 92806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Ongoing Roach Infestation - No Resolution I rented a unit at Extra space storage at 1705 s state college blvd Anaheim, Ca 92806, in September 2025 and reported a roach infestation immediately. I was told an exterminator would come, but no follow-up was provided, and when I returned in October, the infestation was still present. I have contacted management and corporate multiple times without resolution. My unit is unusable and my belongings are at risk. I am requesting either transfer to a fully pest-free unit or full compe... read more
Do not rent here. I got a 10X10 unit starting price at $120 on 8/2024 within 3 months they increase the rent by 100% with no notice. I called them and they aggreed to have me at $164 they raised my rent again in May to $250!!! This place is ridicolous and absurd they have no reasoning and no contracts it is month to month here! Save your money and go elsewhere best believe I'm moving out and taking my buisness elsewhere I work in customer service and take price in my customers but these people all they care about is increas... read more
Today I went to take some equipment out and they had no carts. I had to make multiple trips.
Business response:
We apologize for falling short in providing carts for your equipment. Please feel free to reach out to us at (714) 935-0403 to discuss this further.
Not a safe storage facility in my opinion! Lots of shady people walking around that may be homeless or using drugs. Storage areas smell like drugs. Unit given to me was filthy and covered in bugs. I'll be looking at a newer and better managed facility.
Business response:
We sincerely apologize for falling short of your expectations during your experience with our storage facility. Your feedback is extremely valuable to us, and we appreciate you taking the time to share your concerns. We will use this information to improve our services and address the issues you've mentioned.
First time a rented a space here everything went great. Was told they would prorate last month if move out early, which they did. Second time I rented a unit I was told the same thing but they wouldn't refund my money that I paid ahead even though I moved out 2 weeks early. I'll be finding a new storage place.
Business response:
Thank you for taking the time to share your feedback, Vicki. We're sorry to hear about your experience. Please don't hesitate to reach out to us at 888-786-7243 if there is anything more we can do for you.
I was kicked out of this facility because of unknown reasons never explained. They said they weren't renewing my lease and said I had a month to month lease so my last lease(?) was .. idk I'm sure they don't know either. I have been banned from all ESS locations worldwide because of this location. Ignorant staff makes this corporation unreliable and a must avoid.
Business response:
Andrew, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (714) 935-0403 so that we can learn more about your experience.
Bad customer service and unprofessional for whoever the lady who work on Thursday 04/18/24 I didn't ask her name trying to tell me I can't do on my storage room that I paid for ,I ve been rented here for a year now and this place I saw very quiet and has very few customers,now I got it everybody just moved out so am I .and yes you have to ask how long for that 50% off rental go for or you'll surprise with you bill lol.
Business response:
Orchid, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Feel free to reach out any time at 888-storage.
Bait and switch pricing. My unit went up 25% after 2 months. Also the units are very small, the ceiling is extremely low like 6' 6", In fact i have never seen such a low ceiling in a storage facility. They may have the same square footage as the competition, but each unit has significantly less volume. If you plan to use shelves you may want to check it out before hand, my shelving from the last unit would hardly fit and I could not put anything on the top shelf. They should be discounted for their lack of height not... read more
Business response:
Hi Dean, thank you for your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
I started renting with this location in June of 2023. What got my attention to rent with them was the first month free (which I never got). When I got in there I was paying about $160 per month and then a couple months later they bumped it up to $309 a month. Now they want to harass my phone when I'm a couple days late. They even tried to illegally automatically charge my card without my permission. Good thing I always lock my cards. So now I'm wondering if I should speak to a lawyer about this. They tried charging my card w... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,288 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.