Extra Space Storage

Mistee S. 

on Yelp

2 years ago

I have called multiple times to try to cancel a unit I have never used and they refuse to call you back and they continue to charge. They refuse to answer any phone calls and the answering machine says that a manager will call you back as soon as possible. Don't hold your breath as that will never happen! I called ten times, each time leaving instructions to call me back and cancel the storage that I have never used. Nothing!!! Absolutely nothing! Then I contacted the headquarters! They don't have a phone number but you can ... read more

Charmaine C. 

on Yelp

2 years ago

The facility smells and the climate control building can not handle the heat during summer time. I was requesting a refund because they put me in a drive thru unit and i requested climate control unit with the online specialist. I did not even move to the unit yet not even 24 hours and they said they can not refund the admin fee. Don't go to this location. I transfer to state college location it's clean and very nice people and Jennifer explain it very well. They will even show you your unit before you sign the lease and the... read more

Gabriel B. 

on Yelp

2 years ago

They give you a price at first and two three months later they increase the price by $50! Every so often why do yo must ask no one knows it's bs and I asked will my rates change before signing the contract! It's not just location it's extra storage company! Be aware!! 

Leslie P. 

on Yelp

3 years ago

Several storage units were broken in to at this facility - one if them mine. Their hours are reduced due to construction making it easier for thieves to access the units than the renters. You can no longer enter through the (steel) front gate with an access code - but rather through a chain link fence on a side street - which is evidently as easy to cut through as the hasp on my unit. When I asked the person who notified me of the break-in what the company plans to do to increase security and prevent this from recurring, ... read more

Tony S. 

on Yelp

3 years ago

Rent has now been raised by over $100 in the last 8 months, most recently from $235 to $271. Still having the same rat shit in my unit issues. Nothing has changed with the "new" management. Fortunately, I'm finally getting out of this facility next week. Please, dear God, if you're looking for a storage unit to rent RUN don't walk AWAY from this place. 

Lorenzo R. 

on Yelp

3 years ago

F**k this place the construction workers don't give two f**ks about the people actually paying to use the storage 4th f****n inside the I have with one of the construction workers while I'm going for May tools that's in MY unit I pay for smh looking for other storage places around fuck this I don't pay $300 a month for this crap 

Vanessa H. 

on Yelp

4 years ago

Don't return my calls. Won't give me information on y own account. Horrible communication 

David S. 

on Yelp

5 years ago

Horrible company to deal with during the COVID-19 outbreak, do yourself a favor and rent elsewhere for your storage needs. I lost my job in March and I've been dealing with my local office, they claim that they have no control or ability to work with me on a settlement to vacate or any other possible accommodations. Every other vendor I've dealt with from utilities to my landlord has been willing to work out a compromise. I've had to borrow from friends and family to pay the past due rent in order to prevent my items from... read more

Rickie P. 

on Yelp

6 years ago

The guys that work here are nice but the corporate rules are so bad. They continually raise the rent on you. If you fall behind, God forbid, they want to make it impossible to catch up. Partial payments accepted, however it won't stop the sale of your whole life. They will just sell your stuff. In less than a year, my 5x5 went from $50 per month to $85 per month. Tried to pay 75% of the bill, but my stuff would be sold anyway. 60 year old lady- my job moved to Florida and it's not easy getting a new job. All I had in... read more