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Extra Space Storage
- Self Storage
- Anaheim, CA
About this business
Location details
1705 S State College Blvd, Anaheim, CA, 92806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Be careful how they bait you in for a low rate then 2 months later they more than double. My rent went from $102/mo to $255/mo.
Business response:
Hi Robert, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
Save yourself some time and find somewhere else. This location as many other offer incredible monthly rates to get you in. Then within three months they more than DOUBLED my rent for a 10 x 5 unit from $72 to $158 per month! I politely called the store manager and offered to pay cash up front for the next year if he could keep my monthly rent the same. No dice. Such a rip off.
Business response:
Hi Matthew, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
I have called multiple times to try to cancel a unit I have never used and they refuse to call you back and they continue to charge. They refuse to answer any phone calls and the answering machine says that a manager will call you back as soon as possible. Don't hold your breath as that will never happen! I called ten times, each time leaving instructions to call me back and cancel the storage that I have never used. Nothing!!! Absolutely nothing! Then I contacted the headquarters! They don't have a phone number but you can ... read more
The facility smells and the climate control building can not handle the heat during summer time. I was requesting a refund because they put me in a drive thru unit and i requested climate control unit with the online specialist. I did not even move to the unit yet not even 24 hours and they said they can not refund the admin fee. Don't go to this location. I transfer to state college location it's clean and very nice people and Jennifer explain it very well. They will even show you your unit before you sign the lease and the... read more
Business response:
Charmaine, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (714) 935-0403 so that we can learn more about your experience.
They give you a price at first and two three months later they increase the price by $50! Every so often why do yo must ask no one knows it's bs and I asked will my rates change before signing the contract! It's not just location it's extra storage company! Be aware!!
Business response:
Thank you for leaving us a rating, Gabriel. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (714) 935-0403 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
Several storage units were broken in to at this facility - one if them mine. Their hours are reduced due to construction making it easier for thieves to access the units than the renters. You can no longer enter through the (steel) front gate with an access code - but rather through a chain link fence on a side street - which is evidently as easy to cut through as the hasp on my unit. When I asked the person who notified me of the break-in what the company plans to do to increase security and prevent this from recurring, ... read more
Business response:
Hi Leslie, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. We are sorry to hear about your negative experience in storing with us. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
Rent has now been raised by over $100 in the last 8 months, most recently from $235 to $271. Still having the same rat shit in my unit issues. Nothing has changed with the "new" management. Fortunately, I'm finally getting out of this facility next week. Please, dear God, if you're looking for a storage unit to rent RUN don't walk AWAY from this place.
F**k this place the construction workers don't give two f**ks about the people actually paying to use the storage 4th f****n inside the I have with one of the construction workers while I'm going for May tools that's in MY unit I pay for smh looking for other storage places around fuck this I don't pay $300 a month for this crap
Don't return my calls. Won't give me information on y own account. Horrible communication
Business response:
Your feedback is very important to our team, Vanessa. We're sorry to hear you're unhappy with your experience. We'd love a chance to talk with you directly, please call us at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,288 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.