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Extra Space Storage

4.8

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Location details

999 E Bayshore Rd, East Palo Alto, CA, 94303, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.81,152 reviews
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Pat M.'s profile image
Pat M. 
rating
10 years ago

So I'm a dummy and I lost the key to the lock on my storage room, but luckily, Jovita is a master lock terminator. She dropped what she was doing and immediately helped us. Very grateful and I would recommend this location to anyone looking for quality service and friendly faces! 

Bruce G.'s profile image
Bruce G. 
rating
10 years ago

This is a well-managed storage facility and very clean. I would recommend it highly to anyone. We have been using a locker for six years. Before that, we used Public Storage in Mountain View and the place kept having break-ins and the hallways are dirty. Advice, try Extra Space storage. 

Paul S.'s profile image
Paul S. 
rating
10 years ago

The place is clean and very friendly staff I will always continue to use extra Space Storage in East Palo Alto the girls there are amazing 

Stacy C.'s profile image
Stacy C. 
rating
11 years ago

I cannot say enough great things about the staff and the facility. From the moment I walked through the door, I was treated like a friend with kind and personable service. The facility itself is very clean and very well kept. I am very comfortable leaving my belongings there. They have far exceeded my expectations and continue to do so. I highly recommend this location!! 

Ravi K.'s profile image
Ravi K. 
rating
13 years ago

Well, I stored in this place for 2 months. First month was free, although they add some insurance + admin processing fee. It was $29. Next month was $55. A couple of points they should have mentioned were that insurance is added every month for $9 and that the first month is not *really* free. Anyway, it looks like some of the long-term storage users had some problems, but for short-term, I think this place is a good bet. I would suggest calling this place to get a good idea of how pricey it is for the amount of time you wo... read more

Robert C.'s profile image
Robert C. 
rating
14 years ago

I really loved this place. I needed to store my stuff for two weeks as I moved, and it was a good experience. The business was very accommodating: the staff was very friendly, attentive, and helpful, and there are plenty of carts to help move your stuff. I also felt that my belongings were very safe, secured behind a code-access gate and under the watch of a number of security cameras. Though there are only three designated parking spots, you are welcome to park pretty much anywhere inside the gated area that's not in someo... read more

Ehren N.'s profile image
Ehren N. 
rating
a year ago

Warning. DO NOT RENT HERE. Rented a small 5 x 10 storage unit for $90/mo in November 2023, by Feb 2024 they increased the rent to $190/mo. Beware that they can increase your rent as much as they want right after move in. Currently (as of 4/23/24) website lists this unit as $101/mo. Shady business here. Would recommend choosing somewhere else for storage solutions. Update 7/25/2024 - I did not have the time to move my stuff out of my unit and just received another rate increase to $275/mo. This is up from $90/mo just 8 mont... read more

Business response:

Hi Ehren, thank you for your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage. 

Goro M.'s profile image
Goro M. 
rating
2 years ago

I rented a unit here with the internet rate. This was not a temporary rate. After six months the cost of the unit doubled. Absolutely no integrity as a company. The staff are very professional. 

Business response:

We're sorry to hear this, Goro M. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. 

Roland S.'s profile image
Roland S. 
rating
3 years ago

Overall good experience but bait and switch pricing. Bought into a unit at $157/month and after 2 months they increased the rate to $238/month. 

Business response:

We're sorry to hear this, Roland S., but appreciate your review. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Give us a call at 888-storage or stop by the office if you need anything! 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.8 star rating with 1,152 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 10:00 p.m.