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Extra Space Storage

4.8

About this business

Location details

999 E Bayshore Rd, East Palo Alto, CA, 94303, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.81,314 reviews
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Lashaun R.'s profile image
Lashaun R. 
rating
11 years ago

Desiree rented me a unit this morning .she was helpful and it went really fast.i originally. Was supposed to rent a unit down on eastbayshore at public storage but no one was in the office when i arrived with all my belongings.so i drove down the way a little .pulled into extra space.the rest is history 

Pat M.'s profile image
Pat M. 
rating
11 years ago

So I'm a dummy and I lost the key to the lock on my storage room, but luckily, Jovita is a master lock terminator. She dropped what she was doing and immediately helped us. Very grateful and I would recommend this location to anyone looking for quality service and friendly faces! 

Bruce G.'s profile image
Bruce G. 
rating
11 years ago

This is a well-managed storage facility and very clean. I would recommend it highly to anyone. We have been using a locker for six years. Before that, we used Public Storage in Mountain View and the place kept having break-ins and the hallways are dirty. Advice, try Extra Space storage. 

Paul S.'s profile image
Paul S. 
rating
11 years ago

The place is clean and very friendly staff I will always continue to use extra Space Storage in East Palo Alto the girls there are amazing 

Stacy C.'s profile image
Stacy C. 
rating
12 years ago

I cannot say enough great things about the staff and the facility. From the moment I walked through the door, I was treated like a friend with kind and personable service. The facility itself is very clean and very well kept. I am very comfortable leaving my belongings there. They have far exceeded my expectations and continue to do so. I highly recommend this location!! 

Ravi K.'s profile image
Ravi K. 
rating
14 years ago

Well, I stored in this place for 2 months. First month was free, although they add some insurance + admin processing fee. It was $29. Next month was $55. A couple of points they should have mentioned were that insurance is added every month for $9 and that the first month is not *really* free. Anyway, it looks like some of the long-term storage users had some problems, but for short-term, I think this place is a good bet. I would suggest calling this place to get a good idea of how pricey it is for the amount of time you wo... read more

Robert C.'s profile image
Robert C. 
rating
15 years ago

I really loved this place. I needed to store my stuff for two weeks as I moved, and it was a good experience. The business was very accommodating: the staff was very friendly, attentive, and helpful, and there are plenty of carts to help move your stuff. I also felt that my belongings were very safe, secured behind a code-access gate and under the watch of a number of security cameras. Though there are only three designated parking spots, you are welcome to park pretty much anywhere inside the gated area that's not in someo... read more

Imoa T.'s profile image
Imoa T. 
rating
2 months ago

The elevator need improvement I pay $500 every month and I can't get to my unit because the elevator is always out of order. And then the guy in the video think I just pay $500 a new month just to move my stuff out the unit which don't make any sense to me. Every time I go to get something from my unit the elevator is always out of service like McDonald ice cream machine literally. I'm getting over charged and they not using that money to put in for a new elevator. Instead they put the money in the pocket because this elevat... read more

Business response:

We apologize for the elevator issues causing repeated trips, Imoa. Please call us at (650) 325-1000 so we can resolve this promptly. 

Imoa T.'s profile image
Imoa T. 
rating
2 months ago

The elevator never work and my storage unit is on the second floor so when I go and take my stuff to the storage and the elevator doesn't work I have to turn back around and take my stuff back home and wait until the owner call me to let me know they got the elevator working. They charge me an arm and a leg for a unit and the facility elevator doesn't work. They really need to get new elevator or something. 

Business response:

We apologize for the elevator issues causing repeated trips, Imoa. Please call us at (650) 325-1000 so we can resolve this promptly. 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.8 star rating with 1,314 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 10:00 p.m.