Extra Space Storage's cover image
Claimed

This profile has been claimed by the business owner or representative.

Extra Space Storage

4.9

About this business

Location details

375 S Laurel St, Ventura, CA, 93001, United States

Get directions
WeekdayScheduleStatus
Mon06:00 a.m. to 8:00 p.m.
Tue06:00 a.m. to 8:00 p.m.
Wed06:00 a.m. to 8:00 p.m.
Thu06:00 a.m. to 8:00 p.m.
Fri06:00 a.m. to 8:00 p.m.
Sat06:00 a.m. to 8:00 p.m.
Sun06:00 a.m. to 8:00 p.m.
4.9973 reviews
Select a rating
Dawn Farrell Cutting's profile image
Dawn Farrell Cutting 
recommend  Recommended
4 years ago

David was so helpful! I would recommend this facility greatly. David made me feel comfortable and was flexible with meeting everything I needed from them to move. thank you 

Business response:

Thank you for the kind remarks, Dawn. We're thrilled you had a positive experience renting with David! We do our best to provide high-quality, affordable spaces for our customer's belongings. 

Jenny Garcia's profile image
Jenny Garcia 
recommend  Recommended
4 years ago

david gave exceptional customer service I was very satisfied with service received 

Business response:

Thank you for the review, Jenny! We pride ourselves on having a friendly, accommodating staff and are so happy David was able to assist you! Stop by our office or give us a call at 888-storage if you need anything in the future!  

Naitivah Bennett's profile image
Naitivah Bennett 
recommend  Recommended
4 years ago

the customer service was out of this world!!!!!!! love the place plus it is so clean 

Business response:

Thank you for the kind words, Naitivah! We're committed to providing excellent customer service. Please stop by the office or give us a call if there is anything else we can do for you!  

Nathan Matthews's profile image
Nathan Matthews 
recommend  Recommended
5 years ago

Easy fast and great customer service. 

Business response:

Thank you for the kind words, Nathan! We're committed to providing excellent customer service. Thanks for recommending Extra Space Storage!  

Keli Ann's profile image
Keli Ann 
recommend  Recommended
5 years ago

Great customer service and I loved that I was able to do everything over the phone, they text me my unit # and gate code and I had a brand new lock waiting for me in the unit. I highly recommend extra space storage! 

Business response:

Thank you for the kind words, Keli! We're committed to providing excellent customer service. Thanks for recommending Extra Space Storage!  

Joy Greenburg's profile image
Joy Greenburg 
a week ago

Worst storage experience I have ever had. They use blowers and pressure washers to clean, forcing dirt and water into the units, allowing mold to grow. And the rat problem...rat poop throught my belongings, they chewed up and built nests in my belongings. I would highly recommend avoiding this spot, if you want to keep the belongings you store. 

Business response:

We are concerned to hear about the mold and rat issues you experienced. Please call us at (805) 648-2251 to discuss this immediately. 

Joanie McCoy N's profile image
Joanie McCoy N 
2 years ago

Staff is great. Place is so overrun with vermin. I have two units, one on each side, obviously zero food. Rat scat on everything. TWICE dead rats in front. 

Business response:

Hi Joanie, thank you for your feedback. We're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (805) 648-2251. 

Adam Hamilton's profile image
Adam Hamilton 
recommend  Recommended
3 years ago

clean and safe. however if you had direct payments set up you should keep an eye on your bank statement after signing up for direct payment " this will save you 5 dollars a month ".without notice my rent was increased 50% .$80.00 per month. I am no longer at Extra Space. SCAMERS 

Business response:

Hi Adam, we're sorry to hear you were unhappy with your rate. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage. 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.9 star rating with 973 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 8:00 p.m.