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Extra Space Storage
- Self Storage
- Ventura, CA
About this business
Location details
375 S Laurel St, Ventura, CA, 93001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 8:00 p.m. | |
| Tue | 06:00 a.m. to 8:00 p.m. | |
| Wed | 06:00 a.m. to 8:00 p.m. | |
| Thu | 06:00 a.m. to 8:00 p.m. | |
| Fri | 06:00 a.m. to 8:00 p.m. | |
| Sat | 06:00 a.m. to 8:00 p.m. | |
| Sun | 06:00 a.m. to 8:00 p.m. |
Very pleasant people to be around, the storage facility is nice and clean and convenient for me to use.
In the past six months I have had to rely on your services in three different units. Not only is your establishment very well-maintained but the staff there is very friendly and I can always find them on site. Thank you for keeping everything so clean and organized. I completely trust your facility and feel safe using your storage units. I'm sure you will see me again soon.
Throughout my life I have had to use many storage units at various times. I have used some of the top names like: Public Storage, U-Haul Storage, US Storage and Mini U Storage, among a few other smaller private facilities. I have never received the professional, considerate, and exemplary treatment that I have from Vicki at Extra Space Storage. The facility is flawless. It is clean, well maintained and extremely safe. Working with Vicki is always a pleasure. She is always friendly and ready to help you with any of your sto... read more
Super easy, friendly. Was my first time having to use a storage unit. It's easy to use. They have drive up small storage units but even if u don't get the drive up for the small units, The units that do not have drive up access are considerably close to the drive up. So no long hallways like I've seen at other storage units.
Our unit got infested with rats and we only store clothes and furniture there. We had to throw them all away which was about $1000 in damages.
Business response:
We're sorry to hear about the issue you experienced with your unit. Please contact us at (805) 648-2251 to discuss this further.
after readiing the review below im glad i listened to my gut. the manager eric wanted to know the value of the contents and told me i had to have my own insurance. (and i do)...red flag. set up for theft. and he was extremely rude went to another place nearby. not only did they not ask content amount, but they have insurance and owner lives on premises.
Business response:
We're sorry to hear this, Elaine. Your feedback is very important to us and will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further.
If you have anything valuable please save yourself from renting here. Not only do the lockers get broken into but you can literally push them open with the locks still on and open them. It's absolutely ridiculous. Not only did mine get broken into twice but the cameras don't work most of the time or they are only live. Then when it's closing if you are inside the gates before the closing time then you can basically be in there for as long as you want. A lot of weird people like to hang out , watch you, even walk by to see wh... read more
Business response:
We think Elaine is great too! Thanks for the positive review, Cassieluvxo13. We're glad she is very friendly and extremely helpful! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
I've been with them for over 5 years now and my rent has increased upwards of 200$. I pay almost $400 a month, there's rats and rat fecus everywhere in my unit, also rat urine, the light is motion detected but only stays on for 30 seconds at a time (I've times it) and in order to turn it back on I have to walk back into the hallway and towards the driveway (annoying to say the least, especially when ur in the middle of moving things around or putting things away. I've spoken to the front and the response I've gotten is "the ... read more
Business response:
Thank you for leaving us a review, Alicia. We pride ourselves on delivering clean, secure facilities and excellent customer service all at an affordable price. Your comments will be reviewed internally, so we can look into why your experience did not meet our standards. Our facilities are treated regularly for pests and we will be sure to report your concerns to Ecolab, our dedicated pest control experts so we can resolve your concerns regarding this issue. We would love the chance to speak with you further about your concer... read more
they increased the cost 3 months after I moved in to about 150% of what I moved in at. really bad business practice.
Business response:
Hi G, thank you for your review. We're sorry to hear you're unhappy with your rental rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Will you call us at 888-storage to discuss what we can do for you?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,039 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 6:00 a.m.