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Extra Space Storage

4.8

About this business

Location details

375 S Laurel St, Ventura, CA, 93001, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 8:00 p.m.
Tue06:00 a.m. to 8:00 p.m.
Wed06:00 a.m. to 8:00 p.m.
Thu06:00 a.m. to 8:00 p.m.
Fri06:00 a.m. to 8:00 p.m.
Sat06:00 a.m. to 8:00 p.m.
Sun06:00 a.m. to 8:00 p.m.
4.81,110 reviews
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Valerie F.'s profile image
Valerie F. 
rating
8 years ago

Great customer service. I reserved a storage unit online (only one or two left of that size) and then hopped in my car to do the paperwork. Vickie Maldonado was prepared to greet me and show me the available unit, which was clean, overhead lighting operable, door opened smoothly, etc. Vickie and other staff person were pleasant and very helpful. The office and property overall very clean and organized. The paperwork was a snap. I feel safe running over there on my own to the unit to drop off or pick up my belongings while I ... read more

J P.'s profile image
J P. 
rating
8 years ago

Very pleasant people to be around, the storage facility is nice and clean and convenient for me to use. 

Eddie W.'s profile image
Eddie W. 
rating
9 years ago

In the past six months I have had to rely on your services in three different units. Not only is your establishment very well-maintained but the staff there is very friendly and I can always find them on site. Thank you for keeping everything so clean and organized. I completely trust your facility and feel safe using your storage units. I'm sure you will see me again soon. 

Robert Y.'s profile image
Robert Y. 
rating
10 years ago

Throughout my life I have had to use many storage units at various times. I have used some of the top names like: Public Storage, U-Haul Storage, US Storage and Mini U Storage, among a few other smaller private facilities. I have never received the professional, considerate, and exemplary treatment that I have from Vicki at Extra Space Storage. The facility is flawless. It is clean, well maintained and extremely safe. Working with Vicki is always a pleasure. She is always friendly and ready to help you with any of your sto... read more

Jessica R.'s profile image
Jessica R. 
rating
11 years ago

Super easy, friendly. Was my first time having to use a storage unit. It's easy to use. They have drive up small storage units but even if u don't get the drive up for the small units, The units that do not have drive up access are considerably close to the drive up. So no long hallways like I've seen at other storage units. 

Joshua S.'s profile image
Joshua S. 
rating
4 months ago

As soon as I loaded my unit the next month I got a letter in the mail that my price is going to more then double. I called and complained they took me back to the first price. A few months later I received another letter in the mail with the same more then double increase in rent. Called again and they said sorry can't do anything about it. Dont rent here they will double your rate after you do all the work to load up your unit. 

Business response:

We are sorry to hear about the pricing changes after loading your unit and understand how frustrating this situation must be for you, Joshua. We recognize that receiving multiple letters about significant price increases, especially after you've already moved your belongings into the unit, creates an inconvenient and disappointing experience. We would like to discuss your specific concerns regarding these pricing adjustments and the previous interactions you've had with our team. Don't hesitate to reach out at (805) 648-2251... read more

Pamela A.'s profile image
Pamela A. 
rating
8 months ago

Our unit got infested with rats and we only store clothes and furniture there. We had to throw them all away which was about $1000 in damages. 

Business response:

We're sorry to hear about the issue you experienced with your unit. Please contact us at (805) 648-2251 to discuss this further. 

Elaine Q.'s profile image
Elaine Q. 
rating
a year ago

after readiing the review below im glad i listened to my gut. the manager eric wanted to know the value of the contents and told me i had to have my own insurance. (and i do)...red flag. set up for theft. and he was extremely rude went to another place nearby. not only did they not ask content amount, but they have insurance and owner lives on premises. 

Business response:

We're sorry to hear this, Elaine. Your feedback is very important to us and will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further. 

Unh0ly818 S.'s profile image
Unh0ly818 S. 
rating
2 years ago

If you have anything valuable please save yourself from renting here. Not only do the lockers get broken into but you can literally push them open with the locks still on and open them. It's absolutely ridiculous. Not only did mine get broken into twice but the cameras don't work most of the time or they are only live. Then when it's closing if you are inside the gates before the closing time then you can basically be in there for as long as you want. A lot of weird people like to hang out , watch you, even walk by to see wh... read more

Business response:

We think Elaine is great too! Thanks for the positive review, Cassieluvxo13. We're glad she is very friendly and extremely helpful! Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE. 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.8 star rating with 1,110 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 8:00 p.m.