Extra Space Storage

Russ N. 

on Yelp

10 years ago

The staff are nice, and the location is pretty central to most of the bay area, and near the freeway. However (there had to be a however right?). The facility had the most insanely designed elevators. They are basically dumbwaiters like you would find in a restaurant. You can't fit much in them. And lord help you if you think you are going to be able to load up the provided cart and actually put it in the elevator. The space provided is far too small to navigate a loaded cart. And worst, the threshold from the parking lot t... read more

Katia E. 

on Yelp

11 years ago

The worst bait and switch business model I have ever seen. I had a reservation for a 10x20 down the street which actually was two 10x10 units that didnt work for me since I had large items that wouldn't fit....nor did I want to buy an extra lock or try to organize a two different spaces. Since their facility down the street had a 10x20 unit I had to ask them to honor the price and reservation They said no and wanted double the price that I had made the reservation for. They also tried to sell me a 10x15 for more money. The ... read more

Debbie S. 

on Yelp

11 years ago

This is a nice facility - clean, pleasant manager and employees - no bad experiences. The only thing that bugs me - and loses them three stars - is that after your initial contract expires, they raise your rates. Often - and a lot. A few years ago we rented a 10'X20' space to house some large and heavy woodworking tools that we don't have room for anymore. They will be hard to move but that's what we will probably end up doing. What a pain. Their move in rates are very reasonable and probably the least expensive of any in... read more