Extra Space Storage

Shonna S. 

on Yelp

a year ago

I chose this facility because it was close to where I moved. In LESS than 24 Months they have raised my Rent FOUR TIMES! I finally had Enough and moved out! EXTREMELY GREEDY COMPANY! 

Lakisha W. 

on Yelp

a year ago

2023 I rent a storage and canceled same day. my hubby and i yesterday set up to rent from extra space and we were told they couldn't rent to me. I asked why, the young lady working stated that extra storage call police on me. so i'm thinking oh my, have i been identity theft. i even went far as writing the manager of extra syorage for the police report or something. so i checked my email for 2013 and yes i rented CONTACTLESS. Never going to the storage. i have all the emailed that proves i never visit but canceled. i even ... read more

Michael R. 

on Yelp

a year ago

I give credit where its due. Thats why 2 stars and not one so I will start with the good. The company over the phone which is not the same reps when you go to the facility are nice and know how to be patient with you and give you the best deal they can. I have found competing prices elsewhere though just a little farther from my location. I came into the facility very kindly asking to speak with the manager that was given to me by the rep over the phone. She wasnt available so I went forward with offering my hand to the rep ... read more

Lexy B. 

on Yelp

a year ago

the space itself is not bad, we were OK with our original price that we signed for but after renting our storage unit for almost a year now we've had our price increased every month and are now paying more than double for some reason. When I checked online, they're still renting our same size unit for the same price we signed for they're just charging us more. I've also noticed rat or mice poop in my unit which is disgusting. We were storing extra kitchenware and one time when we were checking on our unit we noticed a b... read more

Skye L. 

on Yelp

a year ago

Paying $167 a month for this. The picture speaks for itself, not to mention the disgusting odor. Absolutely devastated this is what I was presented with to store my family's belonging that mean the world to me. Honestly renting a space like this should be a crime. 

Rosie C. 

on Yelp

a year ago

R A T S!!!! It was fine at first , normal storage with good online prices but they raised the price from $60 to about $130 ish . Which I did not expect at ALL so I opened another unit at the same location with my partner ..only to slowly notice rat dropping around the storage which I guess makes sense because it's outside with "indoor " units . I have drawers of clothes in my storage and when I went to open one ...RATS running out my clothes and ran into the other units ! I advised the front desk which we went to go check ou... read more

Jeancarlo M. 

on Yelp

a year ago

Got my placed stolen and never was able to recover my stuff. The staff didn't want to show the cameras to me or the police. My lock was not broken. Someone had access to it and they opened my lock and closed it up. Im thinking staff knew how they got access to my storage 

Debbie G. 

on Yelp

2 years ago

This has been the worst storage space ever. and I've used my share of storage facilities. from the beginning, the units are not well numbered/lettered and the maps are incorrect. the first time I went I was unable to find my unit and was wandering all over trying to find it. Finally, a very nice man who had a unit there awhile took pity on me and helped me find it. it was not in their mapping system at all. Then there is the problem of never having carts. EVERY time I have gone I have had to hunt all over the facility t... read more

Lorely B. 

on Yelp

2 years ago

They charged my account and another family member last month and when we called they said they would refund it to one of our accounts the same day and they never did. I kept checking and checking and nothing came. I also went to my bank history in case I missed it but there was nothing They charged again this week and we called but they said they can't do anything about it. Like WHAT!? they guy in the phone was also being rude!