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Extra Space Storage
- Self Storage
- San Diego, CA
About this business
Location details
3808 Cedar St, San Diego, CA, 92105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 8:00 p.m. | |
| Tue | 06:00 a.m. to 8:00 p.m. | |
| Wed | 06:00 a.m. to 8:00 p.m. | |
| Thu | 06:00 a.m. to 8:00 p.m. | |
| Fri | 06:00 a.m. to 8:00 p.m. | |
| Sat | 06:00 a.m. to 8:00 p.m. | |
| Sun | 06:00 a.m. to 8:00 p.m. |
Do yourself a favor and do not rent here. Everything here is unreliable from the service to the lift elevator that failed to operate when we moved in and had to move out. They do not have any emergency service to assist nor any onsite property manager that cares or is available especially when you need to move out. I risked slipping and falling walking heavy items down the stairs. We couldn't get everything because it is too heavy. Rent somewhere else!!
Business response:
M, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (619) 263-6979 so that we can learn more about your experience.
DO NOT USE THIS LOCATION. I recently had several items stolen from my unit, totaling ~$400. When I filled out the police report, the officers who arrived mentioned that they were just there a few days prior for another burglary. The strange thing about my situation is that the lock was COMPLETELY intact and worked fine. I only noticed things were missing once I started looking for items. There is NO sign of forced entry. Once a detective was assigned and we spoke, he mentioned that burglaries at this location are common, an... read more
Business response:
Hi Nicole, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (619) 263-6979?
After leaving my review. I was sent a message on here from Emily s. A business manager from the storage facilty to contact them at the number stated. I called in and spoke with an assistant and I asked for Emily S. Which he had no idea who she was. I spent about 10 min of my time going over the message and he pretty much couldn't do anything or was not aware. Just a waste of time once again. This company is definitely not professional at all. Thanks !
Business response:
Hi Juan, thank you for your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
This is absolutely the WORST storage facility that I have ever used. After renting the unit for a reasonable rate they more than doubled it a few months later. Jeremey the manager is horrible to work with and compeltely unprofessional. He refuses to help customers and makes the process as difficult as possible. He refuses to ever remove any fees as a courtesy. He cut my lock off without any notice of when it would be cut then charged me for it then charged me for it. I would NEVER recommend this storage company. He lied seve... read more
Business response:
Hi Sara, we appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
DODGE THIS STORAGE UNIT @ ALL COSTS!!! I was paying for this location for about a year and somebody picked my lock & I lost my PS4, my PS5, and a MIDI keyboard I don't wanna sound like I'm pointing fingers or nothing but there wasn't any method of entry and my lock was still intact so it had to have been one of the employees or it could have been somebody from the neighborhood right next to the facility long story short DO NOT GET THIS STORAGE UNIT!!
Business response:
Hi Marshall, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at (619) 263-6979.
BEWARE! They offer good rates in the beginning then double your rate after couple months! The staff is trained in language to belittle you about the price hikes. They are not good people
Business response:
Hi Aaron, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
DONT RENT AT THIS STORAGE SPACE !!! I rented here for a short time. My storage got broken into through a vacant space next door. The storage walls are made of drywall. Not a secure space. The insurance paid me a check but violated for sure. I think it's an inside operation.
Business response:
Thank you for leaving a review, Jon. We take securing your belongings seriously. We value you as a customer and would like to help resolve your issue. Please contact our office at (619) 263-6979 regarding your concerns.
COMPLETELY DECEPTIVE BUSINESS PRACTICES. I just got a notice that the rent on my space is going up by 50% after renting for 3 months. I called thinking an error had been made... but then was told that since the units are rented month to month, they evaluate what the going rate is and increase every month if they are currently renting units for more money. When I moved into the space, they did not tell me that my rent could go up every month. The person on the phone said that while people are signing their original agreement... read more
Business response:
We're sorry to hear this, Elizabeth. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Beware of working with this business. When I signed up I was unaware their lease terms are month to month and this allows them to arbitrarily raise their prices quite significantly. My rate was raised from $123 to $237 and they simply notified me via postcard without reason. This is roughly a 100% increase month over month after my belongings were all jampacked into one of their units. Their business model is predatory and I strongly discourage anyone from doing business with this organization. I will be reporting to BBB as... read more
Business response:
Matt, Thanks for leaving your review! We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month-to-month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 2,009 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.