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Extra Space Storage
- Self Storage
- San Diego, CA
About this business
Location details
3808 Cedar St, San Diego, CA, 92105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 8:00 p.m. | |
| Tue | 06:00 a.m. to 8:00 p.m. | |
| Wed | 06:00 a.m. to 8:00 p.m. | |
| Thu | 06:00 a.m. to 8:00 p.m. | |
| Fri | 06:00 a.m. to 8:00 p.m. | |
| Sat | 06:00 a.m. to 8:00 p.m. | |
| Sun | 06:00 a.m. to 8:00 p.m. |
I recently had most of my valuables stolen from my unit. My incident is not an isolated event, I'd look into other options for storage. Update - I called to look into security footage and was told that I'd be called back later that day, still no word. It's now 5 days later and I've tried calling back and all I get is voicemail.
Business response:
Thank you for your review, Josh. We are sorry to hear this happened! Will you please call us at 888-storage to discuss this further?
Hidden fees (req's insurance and rates increased even after I reserved a unit), cold employee, change of gate access with NO email OR call/text notification (wasted a drive b/c gate hrs are now 6-8 instead of 6-10pm). Just some of the things to look forward to at this location.
Business response:
Bryan, thank you for taking the time to share your feedback with us. Providing a positive experience to each of our customers is important to us and we are disappointed to hear about your experience. We would love the chance to speak with you further, and hopefully resolve your concerns. Can you please call us at 888-storage?
do not rent space from Extra Space Storage Point Loma San Diego CA they have raised my price over 40% a year. shady business model and one that takes advantage of people. found a place nearby for a bit less that does not have this reputation and will move
Business response:
We're sorry to hear this, Kevin K., but do appreciate your feedback. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Please give us a call at 888-786-7243 to discuss what other options we may have for you!
Updating this please do not park your trailer/boat/rv here. We tried finding another spot after our last round of break in issues and anything that was available was triple the cost so we put ourselves on the waitlist at some places and thought that management might address this issue and we could wait it out. (Side note we did call to discuss as asked in the response below and basically the person said ok I'll note this and we will call you back and never got a call back.) We went today to get our camper for a weekend trip... read more
Business response:
Hi Emily, thank you for your review. We consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE?
I am extremely disappointed. I feel I was hustled by this company. I found them in May. They had a deal where the first month is free. When I asked them about the first month being free they said it would cost me more money and I should stick with the $108 a month for the storage. 3 months later they send me a notice stating my storage is going up by $200 a year. They suck you in with a low price then increase it because they know it's going to cost more money transfer to a new storage company. Do not go to this business. It... read more
Business response:
Hi Nathaniel, thank you for reaching out to leave us a review. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Feedback like yours is important to our goal of customer satisfaction. We value your comments and will use them to make improvements in the future.
Don't be deceived, once they got your stuff they will jack up the price as much and as often as they can. After you spend your time moving your stuff in, they think they can just charge more for no reason. The way they do it is worse. You will get email notifications once a month about payment but not about pay increases. They try to slide that under. Very bad way to business. This is unacceptable, I would advise the entire community to punish this behavior by taking your business elsewhere.
Business response:
Conan, we know that providing customers with convenient, secure and professional storage at an affordable price is important. Our team continually reviews our competition's offerings in order to deliver you a valuable solution for storing your belongings. Please call us at (619) 961-5496 with any questions.
This is the worst storage place ever. Their service is awful and they're entirely rude. Unprofessionalism is what you'll get when you come here. Anyone reading this I suggest you take your money somewhere else. Don't waste your time and money!
They continue to raise the rent, automatically charging my card. When I've gone in to the office, I've been told someone will call me back with no follow up. So I followed up and had them say they would reduce it to the internet rate since the elevator wasn't working for a few months, but the higher charges on my credit card kept happening (about 25% higher). This has gone on for a couple of years. They say they've sent me notices but I haven't gotten them. I'm now being charged just about DOUBLE what I started at a... read more
I started out loving Extra Space Storage. I have used them twice in different places, it was affordable and the unit was easy to access and the people would always say hi as I drove in they were very friendly. Then it got a little weird. I feel the need to write this review so this wont happen to anyone else. I moved from California and left my stuff in the storage unit. I keep getting notices n the mail saying my rent is going up $10 every tw months or so. I called and asked them why and I didn't get a straight answer. When... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 2,005 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.